Head Of Global Travel & Operations

Company Description
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
Job Description
Block is actively searching for an exceptional candidate for the Head of Global Travel & Operations position. In this key position, you will play a pivotal role in shaping the strategic direction and overseeing the management of Block's Global Travel, meetings, internal events, and corporate card programs. Your impact will extend to designing, implementing, and leading programs aimed at efficiently controlling, reducing, and maximizing the company's annual travel expenditures while aligning with corporate and functional objectives. The responsibilities include, but not limited to, developing, negotiating, and leading travel, meetings, internal events, and corporate card programs; management of all travel providers and DRI for Block's corporate travel policies. Reporting directly to the Head of Procurement, this role presents a unique opportunity to contribute significantly to Block's annual cost savings initiatives.
You Will:

• Strategically oversee and drive excellence as the global process owner for business travel, meetings & events, and the corporate card program.
• Revolutionize and execute Global Travel policy enhancements that align seamlessly with corporate objectives.
• Develop and implement a strategic meetings management program for process efficiencies, cost savings and transparency.
• Champion end-to-end responsibilities for the selection, contracting, and seamless implementation of Global corporate travel agency services.
• Consistently assess travel management technology, tools, processes, and staffing to unearth avenues for performance elevation. Define annual travel program goals and craft strategic pathways to attain them.
• Strategic sourcing, vendor manager, and key category supplier relationship owner for all travel related suppliers (i.e., airlines, hotels, rideshare, technology providers, airlines, hotels, car services, etc.). Your role is instrumental in ensuring top-tier service and optimal pricing across the spectrum.
• Execute thorough quarterly and annual business reviews, meticulously evaluating contract performance, services, and savings. This involves a comprehensive examination of Key Performance Indicators (KPIs) and adherence to Service Level Agreements (SLAs).
• Establish robust Duty of Care provisions to bolster support for both internal and external security teams, ensuring a comprehensive and secure framework.
• Orchestrate global communication initiatives, provide comprehensive training, and passionately advocate for adherence to Global Travel program policies and procedures across the organization.
• Lead the resolution of customer service issues efficiently and in a timely manner.
• Collaborate with Legal, Payroll, People team, Treasury, and Ethics departments to guarantee that our travel policies not only align but surpass global regulatory requirements, fostering a harmonious intersection of compliance and efficiency.
• Champion the selection, contracting, and seamless implementation of our global credit card provider and program, leading all associated activities with finesse.
• Lead the corporate card administration team with precision, optimizing rebate agreements and upholding elevated standards of customer service and compliance.
• Partner with finance stakeholders for implementation and local administration of card products.
• Cultivate strong cross-organizational collaborations to ensure alignment with Block-wide objectives, while concurrently establishing trusted advisor relationships across various stakeholder levels, adeptly navigating the global organization, resolving conflicts, and consistently delivering impactful results.

Qualifications

• Bachelor's degree in tourism, travel, or hospitality.
  • Alternatively, 15 - 20 years of relevant experience can be considered as an equivalent qualification.
• Hold accreditation from the Global Business Travel Association (GBTA).
• Proficient knowledge of travel management company, online booking tool and expense management technologies.
• Strong written, presentation and communication skills to enable leadership of Global cross functional teams.
• Ability to lead and own multiple projects and responsibilities.
• Willingness to travel: This role requires approximately 20% travel, domestic and international.

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $184,100 - USD $225,000
Zone B: USD $184,100 - USD $225,000
Zone C: USD $184,100 - USD $225,000
Zone D: USD $184,100 - USD $225,000
To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
We've noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.