Hardware Associate

Opportunity to work with a community business in a part-time position with a flexible and friendly work atmosphere.

Job Title: Hardware Associate

Reports To: Store Manager

Status Type: Full-time

Location: Crooksville, Ohio Do It Best Hardware

*$500 Retention Bonus Provided*

Responsibilities:

• Greet and serve customers in a timely, friendly, and professional manner.
• Answer customers' questions about hardware and other merchandise and advise customers on merchandise selection.
• Keep assigned area neat and clean as well as stocked and faced.
• Be able to operate all aspects of the POS system:
• Process sales
• Process returns
• Process checks
• Process payment on accounts
• Process payment by credit card
• Accurately make change.
• Be aware of and promote store incentive programs such as Customer Loyalty Card and be able to activate gift cards.
• Process Food Stamps and WIC payments (where applicable).
• Know how to operate and troubleshoot digital photo processor.
• Know proper store closing processes including lock up procedure.
• Be able to operate key cutting equipment.
• Unload merchandise shipments.
• Other duties as assigned by management.

Performance Requirements:

Knowledge:

• Knowledge of hardware, tools and other related store merchandise
• Knowledge of organization services available to customers.
• Knowledge of current laws requiring identification and age verification for the sale of beer, wine, and cigarettes.
• Knowledge of product location within the store to be able to direct customers.

Abilities:

• Ability to answer customers’ questions related to hardware, tools and other related store merchandise.
• Ability to use a multi-line phone system, including transferring calls and paging.
• Ability to make change accurately.
• Ability to learn the proper use of mechanical equipment utilized in this position.
• To calm or defuse irate customers by working with them to identify concerns.
• To handle stressful situations in a professional manner.

Equipment Operated: Standard retail machines to include POS system, telephones, copy machines, fax machines, digital photo processer (where applicable), lottery machines, and key cutting machines (where applicable).

Work Environment: This position is in a fast-paced, retail environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves standing and walking 90% of the time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Work Location: In person