Hanover Specialty Industrial-Specialty Account Manager (Hybrid/Remote)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Hanover Specialty Insurance Brokers, a Wholesale Brokerage Agency, is seeking a Specialty Account Manager to join our growing team.  

At the Hanover we understand that life and the workplace have changed so we are reimagining the workplace and provide flexible work arrangements.   This position can be located anywhere within the US and can be 100% remote for the right candidate (excluding, CA, CO, NY, and WA). 

The Hanover is a diverse and inclusive organization focused on hiring the best talent and we encourage all qualified professionals to apply.  We believe that an inclusive, diverse, and equitable workplace make us a better organization and creates a stronger community. 

We encourage all qualified applicants to apply. 

POSITION OVERVIEW: 
Within Hanover Specialty Insurance Brokers, a Wholesale Brokerage Agency, the Account Manager is responsible for managing all accounts within the assigned territory once they are successfully written by an internal or external underwriter.  This includes regular and purposeful communication with Hanover agents, underwriters, and retail agents.  The Account Manager must be able to manage his/her own workload with limited transactional oversight. In addition to providing communication and marketing support to clients, the Account Manager is expected to demonstrate expertise in the relevant coverage areas and product capabilities/limitations.  Their knowledge of excess and surplus compliance requirements and business processes is applied in all transactions.

This is a full-time/exempt role.

IN THIS ROLE YOU WILL:

• Responsible for servicing, selling, and building relationships with underwriters and retail agents while learning all aspects of the wholesale insurance business.
• Manage and serve as primary contact on active accounts for agents, underwriters, and internal stakeholders within assigned territory.

• Responsible for receiving applications, marketing to internal business unit or external underwriter, presenting quotes, and binder follow-up.  
• Proficiently understands and manages the state specific SL form requirements.
• Understand, compare, and explain coverage form language to sell and retain policies.
• Identify sales, service, retention, and cross-sell opportunities.
• Identify renewal dynamics (competition/underwriting/other) and handle all potential issues and opportunities as appropriate. This may involve negotiating with agents or underwriters, marketing renewal accounts externally, and addressing open items.
• Evaluates quotes/policies for accurate carrier name, SL Tax and Fee amount, and state specific wording to remain compliant.
• Manage transition from new accounts into renewal account.
• Manage new agent on-boarding process, including system setup, brokerage agreements and introductions.
• Handle compliance-related activities, including excess and surplus requirements, and procedures.
• Own and resolve account issues and complaints timely and utilize all available resources.
• Maintain up to date summary of all accounts, within 90 days of renewal, and provide detailed summaries of all accounts during monthly renewal meetings.
• Responsibilities include diligent follow-up on Agency Bill account receivables. 

WHAT YOU NEED TO APPLY:  

• Bachelor's degree strongly preferred.
• 5+ years Property & Casualty Insurance experience required.
• Surplus Lines/Wholesale Brokerage/Agency experience a plus
• Property & Casualty Insurance License required or willing to obtain when hired.
• Experience working with environmental insurance a plus.
• Excellent written and oral communication skills.
• Track record of building strong working relationships and enjoys networking and sales.
• Clear and concise documentation and attention to detail
• Highly motivated and portrays a strong work ethic with minimal supervision.
• Capable of self-directed learning, requiring minimal guidance
• Resourceful and can tackle complex issues efficiently.
• Clear and concise documentation and attention to detail
• Willing to travel to agency and internal office locations for meetings.
• Ability to work hybrid or home based and collaborate with team using video conferencing. 

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." 
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.