Handyman Production Coordinator

Floor Coverings International Raleigh and Mrs. K's Home Repair
This is a dual role with room for advancement.
We are looking for a skilled handyman, that has extensive flooring, carpentry, electrical, plumbing, dry wall, painting, home repair skills and experience.
The perfect person will be customer service oriented and have the ability to take initiative to assess and resolve issues in the moment without the need for hand holding.
We need a creative problem solver that has enough experience with punch lists to complete any work that needs to be done, in a timely fashion.
We use several different modes of technology and communication methods. The perfect person will be able to use the various methods to keep in constant contact with the main office, regarding the status of jobs, arrival and departure times.
Most have reliable transportation.
The Floor Coverings International Production Coordinator may be responsible for ordering and delivering of materials to customer homes to complete flooring projects. This aspect of the job will include extensive training. The key to being successful would to be to ensure that customers have a positive experience and that jobs are produced both efficiently and profitably.
Job Details & Perks:

• Paid training provided
• Full-time
• Company vehicle provided after probationary period and a clear driver history check.
• Gas card provided.
• 401k after probationary period.

Key Responsibilities:

• Various handyman responsibilities including but not limited to hanging cabinets, patching walls, hanging televisions, repairing small areas of flooring, installing exterior and interior doors, changing outlets, light commercial work, small bathroom remodeling, changing of fixtures.
• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment. Place yard signs.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Skilled with all types of power tools.
• Skilled with laser level and cabinet installation.
• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image. Uniform shirts will be provided.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.