Gulf Coast Service Engineer

Description:
Responsible for providing technical to customers for all Graham product lines. Working independently in a fast paced environment, the Service Engineer works with customer to troubleshoot equipment performance, provides technical data on existing equipment, prepares quotations for spares parts, makes service visits to customer sites, and collaborates with other departments as needed to achieve objectives. This position requires domestic and international travel (approximately 30%)
Requirements:
To perform the job successfully, an individual should demonstrate the following competencies:
1. Must have proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software.
2. Ability and willingness to abide by set policies and/or safety programs established by GHM, our clients, and/or regulatory agencies which govern our performance and behavior in the normal course of our work while on GHM or the client’s property or job site.
3. Strong written and verbal communication skills required.
4. Strong organization and time management skills.
5. High attention to detail.
6. Ability to successfully plan and implement objectives within established timelines and work schedules.
7. Ability to analyze problems and develop effective solutions.
8. Demonstrate behavior consistent with company values.
9. Ability to work independently, with minimal direction as a highly motivated self-starter and within a team oriented culture.
10. Exhibits polite and professional communication via phone, e-mail and mail.
11. Maintain strict confidentiality regarding company matters.
12. Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
13. Maintain a collaborative relationship with internal and external stakeholders.
14. Demonstrates recognition of organization’s requirements for the highest quality product with the most efficient utilization of labor and materials: consistently achieves schedule goals; displays initiative, focus, and sense of urgency; demonstrates flexibility in discharging multiple/changing priorities.
15. Obtains support and cooperation from others and reciprocates; demonstrates positive behaviors, displaying tact, respect, and understanding when dealing with others; proactively engages and confronts issues to achieve continual improvement.
16. Meets challenges with resourcefulness, generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention.
17. Identifies and addresses potential safety issues including product testing related hazards at customer facilities, which are related to equipment and office area safety.
18. Ability and willingness to abide by set company policy.
19. Ability to apply mathematical operations to such tasks as geometric tolerances and drawing interpretation.
20. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
21. Ability to define problems, collect data, establish facts, and draw valid conclusions.
22. Demonstrates pride in workmanship and commitment to continual quality improvement; maintains clean, organized work area; maintains accurate and timely labor reporting; makes improvement based on lessons learned; maintains strict adherence to quality system requirements.
23. Adheres to safety and regulatory program requirements, policies, and procedures; promptly reports safety/health concerns; utilizes personal protective equipment as required; maintains organized, clean work environment.
24. Strong reasoning ability required to allow assessment of a broad range of customer requirements.
25. Ability to successfully plan, self-direct, and implement objectives within established timelines and work schedules.