This position reports to the Event Managers.
This role will pay an Hourly wage of $14.50.
For PT roles: Benefits: Eligible to accrue sick leave; 401(k) savings plan and 401(k) matching.
job expires 12/31/2024
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When doors open, welcome our patrons with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist guests in locating their ticketed seats, restrooms, concessions, etc.
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our patrons
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol
- Ensure outside alcohol or food and beverage does not enter the venue as well as alcohol purchased inside does not leave the venue
- Be knowledgeable about emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
- Control and monitor all restricted areas and backstage
- Ensure there is no unauthorized entry into venue outside of ticket doors
- Assist in ensuring safety of all performers and guests
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people
- Ability to stand for long periods of time
- You must be able to maintain a POSITIVE attitude while handling difficult situations
- Outstanding customer service, ability to learn quickly and adapt to various environments and needs based on each event
- Able to work both independently and as part of a team
- Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds
- Flexible schedule: Must have evening and weekend availability. Some day time availability is also preferred. Shifts are dependent on event schedule