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Form of workSalary: $45,785.00 - $53,864.00 Annually
Location : IL 61761, IL
Job Type: Full-time
Job Number: 343
Department: Cultural Arts
Opening Date: 12/14/2023
Closing Date: 1/12/2024 5:00 PM Central
Job Description
The starting salary for this position is $45,785 to $53,864 depending on qualifications; full salary range for this position is $45,785 to $72,814.
The Department of Cultural Arts provides daily services and programs at the Children's Discovery Museum and Normal Theater. Additionally, it coordinates annual festivals, concert series and special events for the community. An employee in this position is responsible for supervising weekend and evening operations at the Museum, hiring, training and supervising Guest Services staff at the Museum and assisting with exhibit maintenance and upkeep. This team member also provides back up support for festivals, concerts and special events as needed.
This is a professional position requiring considerable independent judgment and accountability to supervise staff and help operate public venues. The Guest Services and Support Coordinator is under the general supervision of the Cultural Arts Director.
Duties/Essential Job Functions
Required Knowledge, Skill and Abilities
Desirable Training and Experience
Bachelor's degree from a college or university and/or extensive work experience in the hospitality/visitor services field supplemented with considerable supervisory experience is preferred, or any other combination of training and experience that provides the outlined required knowledge, skills and abilities.
Town of Normal Employee Benefits Summary
Progressive Salary Administration
Automatic increases occur at six months (end of probation), 12 months and 24 months. Employees then fit into our annual, April merit step plan until employees reach the top of the position's salary range. For classified employees the salary schedule may be modified for cost of living adjustments.
Group Health Plan
The Town has a comprehensive self-funded medical plan with UMR Preferred Provider Option (PPO). Employees may choose among two plan design options: a traditional PPO plan with a $500/person and $1000/family deductible or a High Deductible Health Plan with a Health Savings Account (HSA) component.
The Town currently pays the monthly insurance premium for full time employees who participate in the wellness program. The Town may contribute to employee HSAs based on an employee's plan selection. Dependent coverage is available with the Town contributing 50% toward the dependent premium.
Group Dental Plan
The Town has a comprehensive self-funded dental plan that provides payment of 80% of eligible expenses for preventive and 70% of basic & major care. Preventive dental benefits are not subject to the deductible. The Town pays the monthly premium for full time employees. The maximum benefit is $2,000 per person per calendar year and covers orthodontics, 50% up to $2000 per lifetime per covered individual. Dependent coverage is available with the Town contributing 50% toward the premium.
Vision Plan
VSP is the provider of the Town's vision plan. There are two plans for employees to choose from. The plans cover a portion of the cost of exams, contacts, lenses and frames. Refer to for more information about benefits, discounts and doctor listings.
Pension Programs
The Illinois Municipal Retirement Fund () is the pension system for all classified civilian employees. Retirement benefits are based on two factors, the years of service and each member's highest 48 months of earnings as an IMRF member. This plan includes short and long-term disability and death benefits. Employees contribute about 4.5% of earnings annually in addition to the Employer's contribution. By state statute, sworn Police Officers and Firefighters are eligible for pension programs administered by independent pension boards.
Deferred Compensation and Roth IRA Plans
The Town offers a voluntary 457 retirement savings plan through Per IRS regulation, employees have the option of contributing a portion of their salary up to a predetermined dollar limit in effect for that year or 100% of gross salary, whichever is less. Town employees also have the option of making Roth IRA contributions through payroll deduction.
Flexible Spending Plan
This is a salary reduction plan in accordance with IRS regulations. Participants selecting pre-tax payment of their dependent health and dental premiums, day care expenses or non-covered medical expenses will have those payroll deductions sheltered from taxable income.
Life Insurance
The Town provides a $30,000 term policy with Accidental Death & Dismemberment coverage to all full time employees. Optional dependent coverage for spouse ($10,000), and children over 6 months ($3,000) is available. The Town offers two voluntary life insurance programs. One is a decreasing term life insurance program sponsored by IMRF. The other is a term life program from The Standard that can be purchased for employee, spouse and dependent children. Evidence of insurability may be required.
Holidays
Eleven paid holidays are provided each year. They are New Year's Day, Dr. Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and Day after Thanksgiving, Christmas Day, and one Floating Holiday.
Personal Convenience Days
Full time and regular part time employees receive three paid days per fiscal year. New hires receive a pro-rated share of PC time at hire. Increases of one additional day occur after reaching 20 years of service then again after reaching 25 years of service.
Vacation Leave
Full time employees earn vacation monthly based on the following:
Less than 5 years of service 2 weeks
Between 5-9 years of service 3 weeks
More than 10 years of service 4 weeks
Regular employees working less than full time accrue a prorated share of leave time.
Sick Leave
Classified employees earn sick leave at the rate of one day per month, twelve days per year. Maximum accumulation is 120 days. Employees may use sick leave for personal illness, injury, or doctor's appointments. Employees may also use sick leave for needed care of a spouse, dependent less than 18 years of age, or parent.
Family Medical Leave Act (FMLA)
Pursuant to the Family and Medical Leave Act of 1992, all eligible employees may receive up to 12 weeks of FMLA leave for qualifying events.
Parental Leave
Eligible employees may take up to four weeks of paid leave to provide care immediately following the birth or adoption of a minor child.
Education/Training
Full time employees may be eligible to apply for tuition reimbursement. For pre-approved classes or courses the Town will pay up to $2500.00 per calendar year. Some positions may have opportunities to attend conferences, workshops, or other on-going professional development.
Employee Assistance Program
The Town's EAP provides professional counseling services and specialty referral for employees and dependents. Services include meeting with employees or dependents to determine the proper course of treatment, providing some counseling services free of charge, or referring the client to an appropriate outside counselor. The Town's health plan may pay for a portion of counseling services.
Wellness Program
The Wellness Program includes an annual health risk appraisal screening. The Town also offers a wellness program to all employees covered on the group health insurance. This program provides fun, interactive challenges, in addition to access to personal health coaching, a trainer, and a dietician.
Employee Credit Union
The Town supports the Normal City Employees Federal Credit Union (NCEFCU). NCEFCU provides an alternative institution for personal savings through payroll deductions. Employee/members may be eligible for a signature loan and for collateralized loans.
Miscellaneous Benefits
Other benefits may include an Employee Appreciation Luncheon, Length of Service recognition, Holiday Gift Certificates, Employee Holiday Luncheon, employee outings and other tokens of appreciation.
*This is a summary highlighting some of the Town benefits. It is intended as an overview. The Town reserves the right to amend or end any or all benefits under its control. Benefits for Police and Fire employees covered by a Collective Bargaining Agreement are detailed in the C.B.A. These agreements must be consulted to ascertain any benefit eligibility or benefit details. For specific questions on benefits contact the Human Resources Department.
Location : IL 61761, IL
Job Type: Full-time
Job Number: 343
Department: Cultural Arts
Opening Date: 12/14/2023
Closing Date: 1/12/2024 5:00 PM Central
Job Description
The starting salary for this position is $45,785 to $53,864 depending on qualifications; full salary range for this position is $45,785 to $72,814.
The Department of Cultural Arts provides daily services and programs at the Children's Discovery Museum and Normal Theater. Additionally, it coordinates annual festivals, concert series and special events for the community. An employee in this position is responsible for supervising weekend and evening operations at the Museum, hiring, training and supervising Guest Services staff at the Museum and assisting with exhibit maintenance and upkeep. This team member also provides back up support for festivals, concerts and special events as needed.
This is a professional position requiring considerable independent judgment and accountability to supervise staff and help operate public venues. The Guest Services and Support Coordinator is under the general supervision of the Cultural Arts Director.
Duties/Essential Job Functions
- Supervises and schedules weekend staff and oversees Museum operations to ensure a positive visit for all members and guests.
- Coordinates with the Director of Museum Experiences and Engagement to recruit, hire and train Guest Services staff including front desk, birthday party and exhibit team staff.
- Oversees front desk operations including POS, admission, membership, opening and closing procedures and cash reconciliation to ensure accuracy.
- Ensures Guest Services staff follow all customer service guidelines, data input and sanitation and safety protocols.
- Manages Museum's weekend schedule including birthday parties, special events and rentals. Keeps inventory of birthday supplies, trains and supervises birthday party staff. Collects event deposit and coordinates final payment.
- Coordinates with Exhibits Manager for prop inventory and purchasing and exhibit maintenance and repairs. Assists with light exhibit construction for exhibits and special events as needed.
- Coordinates daily, weekly, monthly and yearly exhibit cleaning schedule.
- Coordinates with Civic Arts Manager to ensure successful annual festivals, concert series, special events and holiday experiences as needed.
- Regular weekend and select evening/holiday hours required to supervise staff and support public events.
- Performs other duties as assigned.
Required Knowledge, Skill and Abilities
- Strong customer service skills and the ability to positively interact with a diverse public.
- Demonstrated organizational and follow up skills.
- Must possess excellent communication skills for one-on-one interaction and large group meetings, in addition to strong written communication skills.
- Ability to maintain self-motivation and discipline and ability to work efficiently in an independent environment.
- Must possess the ability to recruit, train and supervise a group of part-time staff.
- Ability to build and maintain relationships with fellow Department and Town staff, community partners, attendees and vendors.
- Must understand and support the Mission of the Children's Discovery Museum.
- Must have and retain a valid Illinois driver's license.
- Requires the ability to work a schedule that includes regular weekend hours and select evening/holiday hours.
Desirable Training and Experience
Bachelor's degree from a college or university and/or extensive work experience in the hospitality/visitor services field supplemented with considerable supervisory experience is preferred, or any other combination of training and experience that provides the outlined required knowledge, skills and abilities.
Town of Normal Employee Benefits Summary
Progressive Salary Administration
Automatic increases occur at six months (end of probation), 12 months and 24 months. Employees then fit into our annual, April merit step plan until employees reach the top of the position's salary range. For classified employees the salary schedule may be modified for cost of living adjustments.
Group Health Plan
The Town has a comprehensive self-funded medical plan with UMR Preferred Provider Option (PPO). Employees may choose among two plan design options: a traditional PPO plan with a $500/person and $1000/family deductible or a High Deductible Health Plan with a Health Savings Account (HSA) component.
The Town currently pays the monthly insurance premium for full time employees who participate in the wellness program. The Town may contribute to employee HSAs based on an employee's plan selection. Dependent coverage is available with the Town contributing 50% toward the dependent premium.
Group Dental Plan
The Town has a comprehensive self-funded dental plan that provides payment of 80% of eligible expenses for preventive and 70% of basic & major care. Preventive dental benefits are not subject to the deductible. The Town pays the monthly premium for full time employees. The maximum benefit is $2,000 per person per calendar year and covers orthodontics, 50% up to $2000 per lifetime per covered individual. Dependent coverage is available with the Town contributing 50% toward the premium.
Vision Plan
VSP is the provider of the Town's vision plan. There are two plans for employees to choose from. The plans cover a portion of the cost of exams, contacts, lenses and frames. Refer to for more information about benefits, discounts and doctor listings.
Pension Programs
The Illinois Municipal Retirement Fund () is the pension system for all classified civilian employees. Retirement benefits are based on two factors, the years of service and each member's highest 48 months of earnings as an IMRF member. This plan includes short and long-term disability and death benefits. Employees contribute about 4.5% of earnings annually in addition to the Employer's contribution. By state statute, sworn Police Officers and Firefighters are eligible for pension programs administered by independent pension boards.
Deferred Compensation and Roth IRA Plans
The Town offers a voluntary 457 retirement savings plan through Per IRS regulation, employees have the option of contributing a portion of their salary up to a predetermined dollar limit in effect for that year or 100% of gross salary, whichever is less. Town employees also have the option of making Roth IRA contributions through payroll deduction.
Flexible Spending Plan
This is a salary reduction plan in accordance with IRS regulations. Participants selecting pre-tax payment of their dependent health and dental premiums, day care expenses or non-covered medical expenses will have those payroll deductions sheltered from taxable income.
Life Insurance
The Town provides a $30,000 term policy with Accidental Death & Dismemberment coverage to all full time employees. Optional dependent coverage for spouse ($10,000), and children over 6 months ($3,000) is available. The Town offers two voluntary life insurance programs. One is a decreasing term life insurance program sponsored by IMRF. The other is a term life program from The Standard that can be purchased for employee, spouse and dependent children. Evidence of insurability may be required.
Holidays
Eleven paid holidays are provided each year. They are New Year's Day, Dr. Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and Day after Thanksgiving, Christmas Day, and one Floating Holiday.
Personal Convenience Days
Full time and regular part time employees receive three paid days per fiscal year. New hires receive a pro-rated share of PC time at hire. Increases of one additional day occur after reaching 20 years of service then again after reaching 25 years of service.
Vacation Leave
Full time employees earn vacation monthly based on the following:
Less than 5 years of service 2 weeks
Between 5-9 years of service 3 weeks
More than 10 years of service 4 weeks
Regular employees working less than full time accrue a prorated share of leave time.
Sick Leave
Classified employees earn sick leave at the rate of one day per month, twelve days per year. Maximum accumulation is 120 days. Employees may use sick leave for personal illness, injury, or doctor's appointments. Employees may also use sick leave for needed care of a spouse, dependent less than 18 years of age, or parent.
Family Medical Leave Act (FMLA)
Pursuant to the Family and Medical Leave Act of 1992, all eligible employees may receive up to 12 weeks of FMLA leave for qualifying events.
Parental Leave
Eligible employees may take up to four weeks of paid leave to provide care immediately following the birth or adoption of a minor child.
Education/Training
Full time employees may be eligible to apply for tuition reimbursement. For pre-approved classes or courses the Town will pay up to $2500.00 per calendar year. Some positions may have opportunities to attend conferences, workshops, or other on-going professional development.
Employee Assistance Program
The Town's EAP provides professional counseling services and specialty referral for employees and dependents. Services include meeting with employees or dependents to determine the proper course of treatment, providing some counseling services free of charge, or referring the client to an appropriate outside counselor. The Town's health plan may pay for a portion of counseling services.
Wellness Program
The Wellness Program includes an annual health risk appraisal screening. The Town also offers a wellness program to all employees covered on the group health insurance. This program provides fun, interactive challenges, in addition to access to personal health coaching, a trainer, and a dietician.
Employee Credit Union
The Town supports the Normal City Employees Federal Credit Union (NCEFCU). NCEFCU provides an alternative institution for personal savings through payroll deductions. Employee/members may be eligible for a signature loan and for collateralized loans.
Miscellaneous Benefits
Other benefits may include an Employee Appreciation Luncheon, Length of Service recognition, Holiday Gift Certificates, Employee Holiday Luncheon, employee outings and other tokens of appreciation.
*This is a summary highlighting some of the Town benefits. It is intended as an overview. The Town reserves the right to amend or end any or all benefits under its control. Benefits for Police and Fire employees covered by a Collective Bargaining Agreement are detailed in the C.B.A. These agreements must be consulted to ascertain any benefit eligibility or benefit details. For specific questions on benefits contact the Human Resources Department.
