Guest Services & Support Coordinator

The starting salary for this position is $45,785 to $53,864 depending on qualifications; full salary range for this position is $45,785 to $72,814.

The Department of Cultural Arts provides daily services and programs at the Children's Discovery Museum and Normal Theater. Additionally, it coordinates annual festivals, concert series and special events for the community. An employee in this position is responsible for supervising weekend and evening operations at the Museum, hiring, training and supervising Guest Services staff at the Museum and assisting with exhibit maintenance and upkeep. This team member also provides back up support for festivals, concerts and special events as needed.
This is a professional position requiring considerable independent judgment and accountability to supervise staff and help operate public venues. The Guest Services and Support Coordinator is under the general supervision of the Cultural Arts Director.

• Supervises and schedules weekend staff and oversees Museum operations to ensure a positive visit for all members and guests.
• Coordinates with the Director of Museum Experiences and Engagement to recruit, hire and train Guest Services staff including front desk, birthday party and exhibit team staff.
• Oversees front desk operations including POS, admission, membership, opening and closing procedures and cash reconciliation to ensure accuracy.
• Ensures Guest Services staff follow all customer service guidelines, data input and sanitation and safety protocols.
• Manages Museum's weekend schedule including birthday parties, special events and rentals. Keeps inventory of birthday supplies, trains and supervises birthday party staff. Collects event deposit and coordinates final payment.
• Coordinates with Exhibits Manager for prop inventory and purchasing and exhibit maintenance and repairs. Assists with light exhibit construction for exhibits and special events as needed.
• Coordinates daily, weekly, monthly and yearly exhibit cleaning schedule.
• Coordinates with Civic Arts Manager to ensure successful annual festivals, concert series, special events and holiday experiences as needed.
• Regular weekend and select evening/holiday hours required to supervise staff and support public events.
• Performs other duties as assigned.

• Strong customer service skills and the ability to positively interact with a diverse public.
• Demonstrated organizational and follow up skills.
• Must possess excellent communication skills for one-on-one interaction and large group meetings, in addition to strong written communication skills.
• Ability to maintain self-motivation and discipline and ability to work efficiently in an independent environment.
• Must possess the ability to recruit, train and supervise a group of part-time staff.
• Ability to build and maintain relationships with fellow Department and Town staff, community partners, attendees and vendors.
• Must understand and support the Mission of the Children's Discovery Museum.
• Must have and retain a valid Illinois driver's license.
• Requires the ability to work a schedule that includes regular weekend hours and select evening/holiday hours.

Bachelor's degree from a college or university and/or extensive work experience in the hospitality/visitor services field supplemented with considerable supervisory experience is preferred, or any other combination of training and experience that provides the outlined required knowledge, skills and abilities.Employment Type: Full-time