Guest Services Supervisor - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors - the San Diego Zoo and San Diego Zoo Safari Park - giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.
HOW YOU WILL IMPACT OUR MISSION
The Guest Services Supervisor is responsible for the day-to-day operations of the Guest Service programs by ensuring the highest levels of guest service and team engagement. This position reports to the Guest Services Manager.
WHAT YOU WILL DO

• Ensures staff engagement through development initiatives and performance management. Coaches staff to ensure they are meeting assigned goals and consistently meeting great Guest Services standards.
• Schedules and supervises staff to support park operations, including leading the hiring and training process. Responsible for setting optimal staffing levels to ensure the best guest experience in a fiscally responsible manner.
• Acts as Duty Manager when assigned. Ensures Guest Services operations are running smoothly and all guest issues are addressed professionally and timely.
• Assists Manager with developing, improving, and implementing Guest Services policies, programs, and procedures.
• Supports the development of departmental budget and monthly forecasting updates to ensure a positive year-end outcome.

WHAT WE ARE LOOKING FOR

• JOB EXPERIENCE
• 1 year minimum of progressively responsible leadership experience
• 1 year minimum of customer service experience

• EDUCATION AND CERTIFICATIONS
• Business Administration, Travel & Tourism, Communications, Recreational Management, or other applicable field of study.

• SKILLS AND KNOWLEDGE
• Must have strong organizational skills
• Must have effective communication (verbal and written) and public speaking skills
• Ability to manage internal and external customer interactions with a high level of tact and diplomacy
• Able to operate moderately complex computer software programs

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: Escondido, CA
• Position Type: Salaried Full-Time Exempt Position
• Salary Range: $64,480 to $65,140

Be an ally for wildlife by joining our team!
At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
San Diego Zoo Wildlife Alliance is a drug free workplace.
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