Guest Services / Security Associate

About Chelsea Piers

Chelsea Piers, located in the heart of Stamford, CT, is a welcoming community for our members, customers and employees. Since our opening in 2012, we have been inspiring people throughout Fairfield and Westchester counties to maintain a healthier, happier and more active lifestyle. Working for Chelsea Piers is a challenging, fun and rewarding experience with lots of opportunity for growth! Our employees are passionate about what they do and truly care about the success of the company. If you enjoy working on a team, contributing ideas and taking on new challenges in a unique environment, Chelsea Piers may be the place for you.

The Opportunity

Chelsea Piers is seeking to hire a Guest Services / Security Associate to join our team full-time. As the Guest Services Associate, you will be responsible for ensuring the safety and wellbeing of all visitors at Chelsea Piers. You must greet all customers in a professional and courteous manner, and try your best to help out in any way you can. Guest Services is also responsible for maintaining a safe site and facility for all customers. You must be on the lookout for anything out of the ordinary and anything that may pose a threat to the safety of our customers, members and employees.

Primary Responsibilities:

• Greet visitors and provide information and directions in a courteous and professional manner.
• Maintain safe, secure and orderly site and facilities.
• Direct customer vehicles to proper parking locations and open spots.
• Direct delivery and commercial vehicles to their proper drop off and loading areas.
• Direct vehicles, bikes and pedestrians at crosswalks.
• Report any/all hazardous situations
• Prohibit loitering, onsite consumption of alcohol and/or use of illegal drugs.
• Assist maintenance and housekeeping departments, when necessary.
• Walk exterior site to minimize or eliminate the occurrence of vandalism and/or thefts.
• Make scheduled rounds of interior facility to ensure proper level of safety is maintained throughout the building
• Completion of occurrence/accident reports when appropriate.
• When closing, make sure all doors are locked and alarmed, and that there are no more customers in the building

Qualifications

• Superior customer service skills
• Excellent verbal communication skills
• Ability to remain on feet, either standing at a post or walking assigned area for up to 6 hours at a time
• Ability to be outside in the elements when on post
• Energetic, outgoing and enjoy working in a team environment
• Ability to convey authority in a respectful manner

Benefits

• Chelsea Piers discounts for you and your family
• Paid sick time
• Free access to LinkedIn Learning and Calm meditation app

Schedule: Part-Time, about 20 hours per week; primarily weekday evenings and at least one weekend shift per week required

Compensation: $17-$21/hour, depending on experience