Guest Service Agent

Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Operate phone systems and handle incoming calls with proper phone etiquette
- Coordinate with other hotel departments to fulfill guest needs
- Assist in resolving any billing or payment issues

Qualifications:
- Previous experience in the hospitality industry is preferred
- Excellent customer service skills with the ability to anticipate guest needs
- Strong communication skills, both verbal and written
- Proficient in using hotel management software and phone systems
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Ability to work independently as well as part of a team

At our company, we value our employees and offer competitive benefits packages including health insurance, retirement plans, and opportunities for career advancement. Join our team today and be part of creating memorable experiences for our guests.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Manchester, CT 06042: Relocate before starting work (Required)

Work Location: In person