Guest Services And Administrative Assistant

Job Summary

We are seeking a proactive and detail-oriented individual to join our team as a Guest Services and Administrative Assistant. In this role, you will be responsible for ensuring a welcoming environment for all visitors to The Lyceum Resource and Conference Center, while also providing essential administrative support and facilities coordination to Forge City Works.

Key Responsibilities

Guest Services:

• Welcome and monitor all visitors to The Lyceum, providing a positive and professional first point of contact.
• Answer general questions about the conference center and Forge City Works, offering assistance and information as needed.
• Update the lobby info monitor with daily events, ensuring accurate and up-to-date information for visitors.
• Utilize the phone system to handle all direct calls to The Lyceum Resource and Conference Center efficiently.
• Give occasional tours to potential clients, showcasing the features and benefits of The Lyceum Resource and Conference Center.
• Prepare designated conference spaces for meetings, coordinating food and beverage requirements, amenities, and providing computer or teleconferenceassistance.
• Maintain the cleanliness and organization of amenities supply areas.

Administrative Support:

• Organize, track the need for, and request office supplies, amenities supplies, and building maintenance needs.
• Open, sort, and distribute mail promptly and accurately.
• Record incoming checks in the check log, making appropriate copies/scans for documentation.
• Enter donations into the organization's donor database and process/mail acknowledgment letters in a timely manner.
• Provide clerical and data entry support to Forge City Works as needed.

Facilities Coordination:

• Act as a contact for facilities needs in the building and communicate them to POAH (Preservation of Affordable Housing), tracking and ensuring completio of tasks.
• Liaise with IT for technical issues related to the Lyceum and tracking the resolution of IT needs.
• Serve as the main daily contact with tenants in the building, addressing their needs and ensuring effective communication.

Preferred Qualifications:

• Previous experience in a Guest Services or administrative support role is preferred.
• Strong communication and interpersonal skills.
• Available to work occasional evenings and weekends.
• Proficiency in using office equipment and computer software, including MS Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and a commitment to maintaining a high level of accuracy in tasks.
• Bilingual: Spanish is a plus.

Diversity, Equity, Inclusion & Belonging:

All Forge City Works business ventures and entities thread diversity, equity, inclusion, and belonging through everything we do and most importantly, at the heart of who we are. This is embodied and demonstrated through our shared values and culture at every level and area of our organization, including customer and Guest Services, and workforce training.

We are proud to offer a “people first” culture that supports those who have multidimensional life experiences, perspectives, and skills. We believe that the more inclusive we are, the better our collective impact will be.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person