Guest Services Representative

Guest Service Representatives (GSR) are responsible for exceeding guest expectations by providing efficient, friendly guest service. Ensures that all doughnut, baked goods, Kool Kreme ice cream and coffee products are fresh and meet Krispy Kreme standards. Maintains store cleanliness in the lobby and in the back of the house. Teamwork, enthusiasm, and a high energy level are necessary for success in this position.

ESSENTIAL FUNCTIONS: Includes the following (other duties may be assigned):

• Greet guests with a sincere smile and listen carefully to their needs.
• Fill guest orders accurately and quickly.
• Accurately accept payment from the guest and provide correct change to the guest when working the cash register.
• Accurately account for and balance all sales, receipts, and cash.
• Become proficient in the POS system within 2 days.
• Ability to expedite ice cream cones, shakes and sundaes in a timely manner that meet Kool Kreme standards.
• Suggestively sell and up-sell other products including but not limited to: second dozens, specialty beverages, collectibles, fountain and bottled beverages.
• Stock and rotate doughnuts and baked goods in display case and rolling racks
• Maintain awareness of doughnut inventory.
• Safely operate doughnut-making equipment, processing equipment, coffee machine, and all other equipment as necessary.
• Wash, sanitize, and dry all items placed in the utility area, all doughnut making utensils and machinery, or any other item requested by management.
• Assist with the general cleanliness of the back and the outside of the store.
• Follow proper washing sequence according to standard operating procedure.
• Comply with all safety and sanitation standards.
• Communicate cordially, effectively, and clearly with all Team Members, managers, supervisors, vendors and guests.
• Perform calmly and effectively under pressure.
• Ensure that all food items are correctly recorded on computer register system.
• Maintain clean and orderly work area throughout shift and leave it ready for business for the following shift.
• Be responsible for personally knowing and adhering to the material in the KremeWorks Team Member Handbook.
• Meet personal schedule requirements punctually.
• Project a courteous, confident and flexible attitude.
• Get along with managers, fellow Team Members and guest.
• Accept constructive criticism.
• Work a variable and flexible schedule which may include nights, weekends and holidays.
• Safely transport items throughout all areas of the store on a slick and uneven surface and stairs where applicable.
• Lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

GENERAL RULES

• Stand and/or walk for an entire shift.
• Safely move about in all areas of the store.
• Perform in limited physical space with variable ventilation and extreme temperatures.
• Perform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music, etc.).
• Must be able to refrain from smoking for an entire shift.
• Work near moving equipment and mechanical parts.
• May not take or give away any unauthorized company property including food, beverage or collectibles.
• May not work under the influence of alcohol or other mind/mood altering substances.
• May not resort to any physical violence, intimidating or harassing behavior.
• Follow all rules, policies, and procedures as outlined in the KremeWorks Team Member Hand book and any/all management supplements to the Handbook.

Failure to abide by these and other conditions of employment of the company set forth elsewhere can subject a manager to disciplinary action up to and including termination.

Accessibility varies by location.