Amazon Spheres - Guest Services Representative for Northwest Center Services

Position Summary

The Amazon Spheres are where employees can think and work differently, surrounded by more than 40,000 plants from the cloud forest regions of over 30 countries! The Guest Services Representative is often the first contact with Amazon employees and external visitors via e-mail and in person. This role is responsible for greeting and checking in visitors, managing customer reservations, assists with special projects and events and provides a positive experience through each interaction.

We are a highly social and collaborative group that is seeking individuals who have a passion for inclusivity, inquisitiveness, and curiosity. This is a perfect position for lifelong learners who enjoy creative challenges and welcoming new ideas.

We are proud to foster a team that prioritizes employee well being and mental health. We encourage team-led activities including potlucks, group outings (museum visits, art walks, botanical gardens) and BINGO! Best of all, being a part of Northwest Center @ Amazon means being a part of a nonprofit dedicated to advocating for people with disabilities, advancing equal opportunities in education and employment.

Application Deadline: Wednesday 1/3/24 at 4pm 

Location: Seattle 

Schedule: Full-Time - Must be available to work a flexible schedule and work hours of operation to include weekends. Hours of operation are 8:45am-6:15pm Monday- Friday, and on select Saturdays. Schedules may vary due to operating hours (split days off on weeks working a Saturday shift) 

Starting Wage: $22.30 per hour | Full Wage Range: $22.30 - $26.45 per hour

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental,   Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Essential Duties:

• Facilitate the opening and closing of the Spheres front desk, ensuring the lobby and desk are clean and organized. 
• Greet all visitors in a friendly, warm, professional, and courteous manner. Provide a 5-star first impression for every visitor and e-mail response. 
• Monitor and manage reservations for public access to the Spheres through Amazon’s reservation management system. 
• Help resolve any escalations with guests and visitors professionally and politely. 
• As necessary, facilitate communication between event requestors, the events team, and key vendor staff. 
• Create trouble tickets for facility issues brought to your attention. 
• Assist in covering entry hotspot locations in the Spheres if coverage is needed. 
• Support special projects and varied tasks assigned by leadership. 

Demonstrable Skills & Requirements:

• 2 years of customer service, call center, reception, event staffing, or administrative support experience.
• Ability to multi-task in a fast-paced environment while always remaining professional and friendly. 
• High energy, detail-oriented, and reliable. 
• Exceptional interpersonal skills and the ability to interact with the community. 
• Flexibility to work some nights and weekends during operating hours. 
• Ability to speak in person and over the radio using a clear and audible speaking voice. 
• Strong conflict resolution, critical thinking, and problem-solving skills. 
• Must be proficient with MS Windows, Excel, and Outlook e-mail. 
• Maintains regular and consistent attendance and punctuality.  

Working Conditions & Physical Demands:

• May need to carry supplies to other buildings. 
• Ability to walk consistently within a 1.5 radius is required. 
• Walking up and down stairs is required when roving the space and assisting customers. 
• Reading, writing and oral proficiency in the English language. 
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses). 
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device). 
• Humidity and temperature conditions may vary in order to maximize the plant life in the space. The temperature of the Spheres is maintained between 70 and 75 degrees with an average humidity of level of 60%. 
• The position requires standing for long periods of time up to the entire length of the shift. 
• Must adhere to dress code and be conscientious about personal hygiene. 
• The space is inhabited by various plant life so any allergies may impede performance of duties. 
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.  

Needed Experience & Requirements:

Education – High School Diploma or GED required

Experience – 2 years of customer service, call center, reception, event staffing, or administrative support experience.

 About Northwest Center

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways. 

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.

Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity 

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.   

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.