Guest Services Representative

Guest Service Representative

Full-Time

About the Adler Planetarium

The Adler Planetarium connects people to the universe and each other. Whether it is introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler’s focus on meaningful connections dates back nearly a century.

Today, the museum hosts more than half a million visitors each year and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach projects. With the Adler’s support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way.

The Position

The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicago's Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office, theaters, and Atwood; ticket sales at the accessible entrance; group processing, and orientation This individual will also be responsible for:

• Greeting guests with a friendly demeanor verifying tickets, discounts, and admission eligibility.

• Orienting groups during intake and assisting with departure.

• Verifying and selling tickets at theaters, ushering guests, organizing seating ensuring guest safety.

• Redeem and sell tickets, conducting transactions accurately.

• Provide exceptional customer service on-site as well as those contacting the museum via phone and email.

**Work Schedule: Up to 5 days a week max 32 hours a week. Weekends and holidays are required on a rotating schedule.**

**Saturday-Tuesday 8:30am-4:30pm, Wednesday 2:15pm-10:15pm**

FT The Compensation & Benefits

Base Pay: range: $16.29-$17.29

Work-Life Balance

• 35 hour workweek

• 3 sick days as of date of hire (can accrue up to 6.5 days per year)

• 7 Adler paid holidays

• 4 Personal Holidays (Prorated for new hires starting after January 1st)

• Paid Family Bereavement Leave & Jury Duty

• Eligible to accrue up to 12 vacation days per year to start

• Flexible work arrangements

Competitive Health Coverage

• Medical, Dental, & Vision insurance

• Healthcare, Dependent Care & Commuter flexible spending accounts

• Adler Paid Short-Term Disability insurance

Retirement Savings Plan

• 403B plan with Adler match

• Adler match is 100% vested immediately

• Eligible to enroll as of date of hire

Network of Support through our EAP programs

• Resources to help address emotional, legal, and financial issues

• Face-to-face, telephonic, and web-based services

• Free subscription to the Calm Premium app

Discounted Onsite Parking Passes

Free Entrance to Chicago area museums and cultural institutions

The Person

We are looking for someone who is excited about the opportunity to engage with guests, members, and colleagues. Someone who thrives in a team environment and is always willing to go the extra mile to help their team shine. A person who thinks quickly on their feet and is comfortable interacting with an extremely diverse population. This person will need to have the ability to multi-task effectively in a fast-paced environment. This person has excellent customer service and communication skills and is a creative thinker.

Required Qualifications:

• High School Diploma, GED, or equivalent years of relevant work experience required

• One year experience in a guest-facing role with cash handling responsibilities

• Basic knowledge of service and ticketing systems.

• Basic knowledge of G-suite and Microsoft Office Suite

• Basic knowledge of Museum Campus and local attraction

Preferred Qualifications:

• One year experience working in high-volume tourist attractions with cash handling responsibilities

• Basic knowledge of Gateway Galaxy Ticketing System

• Intermediate knowledge of Museum Campus and local attractions

The Adler Planetarium is dedicated to complying with its obligations as an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact Jenean Featherson by email at recruiting@adlerplanetarium.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case by case basis.