Guest Services Representative

It's more than a career, it's a calling.

MO-SSM Health Ambulatory Care Center CSM

Worker Type:

Regular

Job Highlights:

• Department: Patient Services
• Schedule: Full Time, Day Shift, Monday through Friday, no nights, weekends or holidays
• Starting Pay: $15/hr (Offers are based on years of experience and equity for this role.)
• Location: MO-SSM Health Ambulatory Care Center CSM
• Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries

Job Summary:

Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
• Receives guest suggestions and complaints and escalates through proper channels.
• Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identifies and report issues of safety and maintenance.
• Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.
• Performs other duties as assigned.

EDUCATION

• High school diploma or equivalent

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8565000235 SLUCare Centralized Contact Ctr

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.