Guest Services Rep

Job Details
Level
Entry
Job Location
West Bay Casino & Resort - Kingston, OK
Position Type
Part Time
Education Level
None
Job Shift
Any
Job Category
Restaurant - Food Service
Join Our Family
Who says you can't choose your family?
We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.
What's in it for you?
The opportunity to use the sum of your life's experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation, and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing, you'll feel proud to be a part of every day?
Employee Benefits:

• Now Offering Daily Pay
• 401(k) Matching
• Affordable Health Insurance
• Affordable Dental Insurance
• Affordable Vision Insurance
• Employee Assistance Program
• Employee Discount
• Paid Time Off
• Employee Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
• Referral bonuses for bringing new members to our team.

OUR MISSION:
"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time."
Position Descrption
As a key component of the Traditions Spirits team, this position is responsible for providing information to guests who enter and leave the casino via the WinStar Hotel and enhancing their visit to our facility.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Embodies Traditions Mission, Vision, and Core Values
• Greets guests as they enter or depart eh casino via the WinStar Hotel entrance in a friendly, upbeat manner
• Informs guests of the fact that they are not allowed to bring any beverages into the casino from the hotel or take any beverages from the casino into the hotel
• Provides information to the guests about our restaurants, their menus and locations
• Knows the layout of the casino and is able to assist guests in finding ATM machines, restrooms, the Poker Room, High Limits, OTB and where the bars and restaurants are located
• Has a working knowledge of the menu items that are offered at Traditions Spirits restaurants and is able to suggest items
• Is available to work from 8 pm until 2 am on Fridays, Saturdays and on other days as necessary to accommodate the concert and special event crowds
• Is professional in both mannerisms and dress
• Other projects as requested

OTHER DUTIES AND RESPONSIBILITIES:
NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Uniforms and/or clothing should always be business professional
• Create and support an environment based on Teamwork by helping a fellow employees or guests without a second thought
• Superior attendance and punctuality
• Attendance in mandatory meetings, training, workshops, and/or seminars
• Adhere to organization policies and procedures

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

• Must be 21 years of age or older
• Excellent oral and written communication
• Mature judgment and professionalism in handling all matters
• Ability to read and understand information and ideas presented in writing
• Excellent organization and problem-solving skills

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work is normally performed in a typical interior restaurant/bar/casino work environment
• Noise level is moderate to high
• Moderate or high exposure to cigarette smoke when on property
• Limited exposure to physical risk
• Moderate physical effort required