Full Time Guest Service Representative

GUEST SERVICE REPRESENTATIVE – FULL TIME
Nothing Bundt Cakes (OKC) is open Monday to Friday from 9:00AM to 7:00PM, Saturdays from 10AM to 6PM and Sundays from 11AM to 4PM. We are located at 2520 W. Memorial Road, Oklahoma City OK 73134.
The Nothing Bundt Cakes Guest Service Representative creates a warm, welcoming environment for our guests. They serve an essential role to engage and bring joy to our guests, creating a memorable experience, leaving a positive, lasting impression. The Guest Service Representative embodies Nothing Bundt Cakes core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
*** Please note that this is for a Full Time position at the Oklahoma City location. ***
Education and Work Requirements:

• Applicant must be 18 years of age or older.
• No experience necessary. We will train on site.
• Previous experience in a retail, bakery or restaurant setting is a plus.

Duties and Responsibilities:

• Promptly greet walk-in and over-the-phone guests with genuine, helpful enthusiasm to determine their needs.
• Maintain a strong product knowledge to assist guests: sizing, flavors, pricing, special promotions, etc.
• Process guest orders efficiently and accurately, utilizing our point-of-sale system.
• Uphold a clean, organized bakery presentation, which may include routine sweeping, mopping, dusting, and cleaning.
• Restock retail merchandise and the cake display case to ensure a strong visual presentation.
• Assist the Crafter in preparation of cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures.
• Maintain consistent work attendance and punctuality record.

Work Availability:

• Must be available to work 32-40 hours a week. (Full Time)
• Must be available to work various weekday shifts between 8:30AM and 7:00PM.
• Must be available to work a minimum of 2 Saturday shifts a month between 9:30AM and 6:00PM.
• Must be available to work at least 1-2 Sunday shifts a month between 10:30AM and 4:00PM.
• Must be able to work additional hours during the holiday season as needed: Thanksgiving, Christmas, Easter, Mother’s Day, etc.

Knowledge, Skills, and Abilities:

• Has strong interpersonal skills; is friendly, helpful, positive, patient, and can communicate well with others.
• Enjoys interacting with people to provide superior customer service.
• Can perform multiple tasks simultaneously while still being able to pay attention to detail.
• Is organized, detail-oriented and self-motivated.
• Has the ability to understand and carry out oral and written instructions.
• Understands basic math when needed and can provide monetary change using U.S. currency.
• Has the ability to operate a point-of-sale system.
• Has the ability to assist customers over the phone.
• Has the ability to stand for extended periods of time and work in a very fast-paced environment.
• Has the ability to lift moderate to heavy items (up to 20lbs) if needed.

Benefits:

• Flexible Hours and scheduling.
• Opportunity for cross-training in other positions within the bakery.
• Commission available.
• Pay starts at $13/hr depending on experience.
• Major Medical, Dental, and Vision available for Full-Time employees.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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