Guest Services

ClimbZone at Mall of America features 44 uniquely themed climbing walls that scale as high as 40 feet nearing the glass ceiling inside Nickelodeon Universe!

We are hiring a part-time Guest Experience Specialist to help create a safe, fun, and welcoming experience for every ClimbZone guest.

This position is part-time. ClimbZone is happy to work with you even if you have limited availability; you can work as little as 1-2 shifts each week! Starting pay is $16, and enjoy free climbing passes for yourself and your family when visiting together.

Responsibilities when working in the lobby:

• Greet incoming guests and provide answers to general questions.
• Look up guest reservations on the computer using a phone number or Booking ID.
• Confirm a waiver is complete for every climber.
• Use the Point of Sale (POS) to sell admission passes, collect payment, and make accurate change for cash transactions.
• Issue wristbands to climbers.
• Help guests step into their harness, verify the harness is being worn correctly, and tighten all straps to ensure safety.
• Train guests in the “Training Zone” before allowing access to the climbing floor.
• Assist guests as needed with removing their harness after climbing.
• Answer the phone and provide general assistance.
• Express appreciation to our guests and thank them for visiting.

Responsibilities when working on the climbing floor:

• Monitor an assigned area of the climbing floor.
• Stay attentive and maintain a constant awareness of happenings in your assigned area.
• Interact with guests as appropriate. Examples include offering advice to successfully climb a specific wall, sharing wall recommendations based on age and skill level, and offering encouragement for kids.
• Proactively approach guests who appear to be struggling and offer assistance.
• Politely address rule violations with tact, urgency, and consistency.

Miscellaneous responsibilities:

• Assist with cleaning responsibilities including wiping down surfaces, dusting, emptying garbage cans, sweeping, vacuuming, and mopping as needed.
• Assist with restocking as needed.
• Potential (although no guarantee) to host birthday parties which have the opportunity to earn tips.
• Additional responsibilities as assigned; this list is not comprehensive.

Qualifications

• 16 years of age or older.
• Reliable attendance for all scheduled shifts.
• Ability to climb walls up to 40 feet to assist guests as needed, or for a trained emergency response.
• Ability to squat down frequently, or place one knee on the ground (on padded surface) to help guests step into their harness.
• Enjoys working with children and families.
• Patient and supportive personality, especially towards children.
• Ability and confidence to address rule violations with guests.
• Ability to speak a second language is preferred.
• Ability to pass a criminal background check.

Attitude is equally important to traditional job experience. New job seekers are encouraged to apply! Please include a brief 2-5 sentence statement explaining why you hope to work with ClimbZone (beyond monetary reasons).

Thanks for your interest in working with ClimbZone. We hope to hear from you.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person