Guest Services Pastor - Chandler

Company Description

The mission of Christ’s Church of the Valley is to WIN people to Christ, TRAIN believers to become disciples, and SEND disciples to impact the world. The focus of the Guest Services Pastor is to help create and lead the overall guest experience on the campus for all ministry events and experiences. As the Guest Services Pastor, you will be responsible for ensuring appropriate staffing, volunteer recruitment and development takes place within the ministry. 

Job Description

Essential Job Functions

Guest Services

• Effectively communicate, recruit & develop the Guest Services Teams & leader
• Recruit one coach/ lead for any volunteer team larger than 3 and less than 12
• Oversee leaders & assist them to reach their full potential in their areas including:
  • Greeters
  • Ushers
  • New to CCV Tables/Information Tables
  • Parking lot
  • Communion Prep
• Meet with direct line to go over goals and initiatives regularly for G.S. ministry.
• Model a positive, authentic and caring behavior and communicate the vision of CCV
• Coordinate with the team leaders to ensure adequate staffing to the ministry areas and established baselines
• Follow up with all contacts/prospective leaders by phone to plug them into serving in the G.S. ministry
• Make personal contact with all new volunteers and communicate with the Service Leaders they will serve under
• Ensure the Evacuation Plan is in place within the worship service
• Input weekly attendance from all services 
• Ensure volunteers have the necessary supplies for their shift
• Track ministry goals & objectives for the year
• Track ministry volunteer engagement and encourage Next Steps for all team members
• Know the “create the plus” model; encourage others and demonstrate on all serve teams.

Pastoral Care

• Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and baby dedications
• Leverage the ministry resources to support members of your area of ministry
• While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a “team effort” and therefore you may be asked to help people in other areas as needed

Community Relations

• Develop relationships with key members and organizations within your region (school, leaders, business leaders, city officials, etc.)
• Encourage relationship between CCV Volunteers and community leaders
• Encourage members of your team to move through our Next Steps
• Work with Associate Pastor to help identify potential Neighborhood Group leaders and potential group participants

Qualifications

Character & Chemistry

• A passion for reaching the lost
• Personal integrity in all areas of life
• Must be – or willing to become – a participating member of CCV
• Regularly attends worship services with their family
• Is an active participant in a neighborhood group, a transformation group and is a regular tither
• Must be able to multitask in order to effectively oversee all areas of this ministry

Competency

• Customer Focus – Dedicated to meeting the expectations of internal and external customers.
• Interpersonal Skills – relates well to all kinds of people and builds effective relationships, communicates effectively both interpersonally and corporately.
• Drive for Results – Steadfastly pushes self and others for results.  Is action-oriented and displays focus, passion & initiative.  Takes appropriate action when something needs to be done.
• Self-Development – Committed to improvement, seeks constructive criticism, understands strengths and weaknesses

Education & Experience

• Minimum 2 years of customer service experience
• Minimum 2 years of leadership experience
• Experience mentoring or leading others to Christ 
• Able to work a flexible schedule including Saturdays & Sundays
• Degree in Biblical Studies is helpful
• Experience working in Ministry is preferred but not required

Additional Information

General Information
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.