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Form of workJob Description
We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business. We are looking for a self-motivated and experienced Overnight (Friday & Saturday) and evening Shift (3-11) Hotel Guest Services Managerwho will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known.
A Guest Services Manager is responsible for overseeing Guest Services, Concierge, Valet Parking, and Front Service staff to ensure customer satisfaction, quality service, and compliance with company policies and procedures while meeting/exceeding financial goals. In this role, a Guest Services Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity.
Responsibilities include, but are not limited to:
- This position reports to our Director of Front Office.
- Approach all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner.
- Comply with all safety standards to encourage safe and efficient hotel operations
- Respond to all guest requests, problems, complaints, and/or accidents arising in person or through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach, and counsel all Front Office personnel according to hotel standards.
- Develop team members and ensure training of Front Office personnel.
- Maintain a professional working relationship and promote open lines of communication with managers, team members, and other departments.
- Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control.
- Monitor oversold dates to ensure the maximization of the room’s revenue.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports,s and maintain close observation of daily house count. Monitor the selling status of the house daily, i.e. flash report, allowances, etc.
- Monitor and ensure compliance with SOP's in Rooms and Loss Prevention.
- Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
- Monitor labor expenses through the schedule approval process and ensure budgeted productivity.
- Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service.
Requirements:
- Must have Hotel Front Office management experience.
- Must be able to work the Overnight shift Friday & Saturday
- Must be able to work 3-11 pm on alternate days
- Must be proficient with OPERA PMS
- This position requires flexibility with scheduling on all shifts including weekends and holidays.
Benefits:
- Group Health Insurance Plans (Medical, Dental, Vision)
- Company Life Insurance
- Long Term Disability
- 401k Retirement Savings Plan
- Paid Vacation Days and Paid PTO Days
- Aflac Supplemental Short-Term Disability, Accident Advantage and Cancer Care Plans
You must provide a resume detailing your work history to be considered.
EOE/M/F/D/V
Schedule:
- 10-hour shift
- Evening shift
- Overnight shift
Experience:
- Hotel Front Desk management: 2 years (Preferred)
The Garden City Hotel enjoys a longstanding tradition of hosting many of Long Island’s most magnificent weddings and celebrations. From festive engagement parties to gala wedding receptions (and every celebration in between), we deliver flawless service with attention to detail and exceptional dining for a magical day. As the recipient of some of the industry’s most coveted bridal awards, we know what it takes to create an event that our guests treasure.
