Guest Services-Golf

Please come in and fill out a job application with your resume attached. NO PHONE CALLS.

POSITION OVERVIEW

The Outside Service Staff Member role is to work closely with the Golf Shop Staff to ensure that Lomas Santa Fe Country Club’s mission, core values, service standards, and objectives are met. This is a highly visible position that requires a large presence with excellent communication skills. Outside Service Staff Members are expected to be dedicated, to take initiative, and to be a team player.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Customer Service- Provide the highest level of customer service to members and their guests with special attention to detail. Go above and beyond to ensure that every club encounter is a memorable experience. Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Integrity- Represent Lomas Santa Fe Country Club with integrity and professionalism at all times.
• Leadership– Maintain a positive, upbeat role, promote and exemplify club's values and represent departmental objectives and interests to internal and external customers.
• Team Player- Work well with others as a team; build strong work relationships with excellent communication.
• Punctuality –Be on time and ready to work your shift at your scheduled shift time.
• Cart Staging –Golf carts are to be staged in the morning, ready for members to arrive (Clean, stocked with towels, tees, scorecard, sand, wet towels, etc.)
• Personality– Greet all members by name with a warm, familiar greeting to establish rapport. Our members come here to have a fantastic time, try to make every interaction memorable.
• Driving Range –Driving range is to be clean and stocked at all times (Including the chipping green and bunkers).
• Work Areas –Keep work areas neat at all times. Members tend to walk through the cart barn, so be sure everything is in order.
• Be Forward-Looking Prepare for the next day in advance. Have carts, towels, etc. ready to go before you leave.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to lift up to 30 lbs. continuously and up to 80 lbs. over short distances.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per club standards.

Please come in and fill out a job application with your resume attached. NO PHONE CALLS.

Lomas Santa Fe Country Club

1505 Lomas Santa Fe Drive

Solana Beach, CA 92075

Job Types: Full-time, Part-time

Pay: $15.50 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Work Location: In person