Address
Form of workPublished Job TitleGuest Services Associate
LocationWoodward PA
External Description
RequirementsPREFERRED EXPERIENCE/SPECIAL SKILLS:
LocationWoodward PA
External Description
Woodward PA is a world-class destination, for both aspiring youth and professional athletes, with camps and programs that inspire and mentor kids through skateboarding, scooter, BMX, parkour and more. For over fifty years, Woodward's positive movement in youth culture has given kids greater self-confidence as they advance in athletics, build personal character, and become part of the action sports family. If this sounds like the kind of place you'd like to work and play, we'd love to hear from you!
As theGuest Services Associate, responsibilitiesinclude;providing outstanding service toour guests at all times through variety of communication pathways.Within this role there are varying degrees of processes in which must be understood and prioritized in order to successfully achieve the daily operations of this department. This role is critical to achieving in an unparalleled experience for staff and guests alike.
What's in it for you?
- Full access to our world class facility and grounds
- On-Site Housing, Meals, and Recreation Activity
- Retail Discounts on Apparel and Equipment
- Reciprocal Privileges at most POWDR Resorts
- Competitive Wages
- A work culture based on fun and progression.
- Enough free time to enjoy the Woodward lifestyle.
BASIC SCHEDULE/REQUIREMENTS:
- As a requirement of this position, pre-hire criminal history clearances are collected from the Pennsylvania State Police (PATCH) system, child abuse clearances are obtained through the Department of Public Welfare, and federal history is taken through FBI fingerprint screening.
- Dedicated to being prompt and timely
- Physical Capabilities: bend, twist, push, pull, stand, lift 25lbs.
- Adhere to all workplace safety practices, expectations,and guidelines
- Must be comfortable working in an outdoor all-season environment.
- Ability to work weekends, holidays, evenings:
- On-site workattendanceat Woodward PA
- Pre-Camp
- Summer Camp Season (June 4th - August 26th)
- Preferred 12-week commitment withinSummercamp season
- Post Camp
- Shoulder season events assigned by Guest Services Supervisor
- On-site workattendanceat Woodward PA
- Food: Up to 3 meals per working day are provided as part of employment.
- Provide work related references upon request
Follow the Fun!
Website: woodwardpa.com
Facebook: Woodward Camp Facebook
Instagram: @woodwardcamp
Facebook: Woodward Camp Facebook
Instagram: @woodwardcamp
Youtube: Camp Show
Requirements
ESSENTIAL DUTIES/RESPONSIBLITIES:
- Guests Services (Camp Office)
- Administer phone support with compassion and a SMILE.
- Monitor email accounts as anemployee and/or other departments as assigned.
- Provide an overview of the registrationstatus items.
- Assistcampers withpermanentand/ortemporaryarrivals/departures.
- Provide direction and communication with compassion to guests with challenges.
- Registration (CircuiTree- Camp Registration Management System)
- Manipulate registrationsas needed
- Review reportingand communicate to parents regarding prior to arrival requirements.
- Transferregistrations asdirected.
- Account management such as merging duplicate accountsas directed.
- Scholarship Program (Giving Back)
- Manageresource tools and responses partnered with supervisor.
- Facilities and Equipment (Innovating Environment)
- Maintain a professional and clean appearance of the camp office
- Monitorfront gate security surveillance to uphold a safe environment.
- Sales
- Communicating with our guests while on thephone and/or emails
- Other duties as assigned
PERSONAL ATTRIBUTES:
- Be punctual and prepared to greet and serve guests in a cordial, professional manner
- Well-spoken and articulate over the phone, through written contact and in person.
- Ability to remain calm under pressure and meet deadlines.
- Ability to work in a fast-paced environment with moderate supervision
- Exhibits initiative, responsibility and accountability.
- Comfortable handling confidential information.
- Ability to develop strong relationships with diverse groups of people.
- Experience
- High school degree or equivalent preferred
- Microsoft Office software
- Customerserviceexperience
- General office equipment
- Health and Safety Certifications
- Darkness to Light Certification
- Pennsylvania Mandated Reporter Certification
- NFHS Student Mental Health & Suicide Prevention Certification
- Working knowledge of Microsoft Suite,
- Ability to project manage and prioritize multiple tasks at the same time
- Strong interpersonal skills and attention to detail.
- Proven ability to collaborate well across functions and departments
