Guest Service Representative / Customer Service

Tricoci is an innovative, high-end provider of salon and spa services and a fast-growing haircare brand that delivers in-salon results at home. Established in 1977 by legendary stylist Mario Tricoci, the Tricoci brand started with a simple vision to help people look and feel their best.

Now, the brand inspires entire communities by setting trends and putting confidence at the forefront of beauty. We are a team of the most creative minds in the industry.

We are looking for a Guest Service Representative (GSR) that wants to make an impact!

This is a key role for the Salon & Spa as the first and last guest impression through 100% guest satisfaction by assisting guests with their requests, offering guests additional service opportunities, establishing a rapport, assist with understanding our products, specials, and company reward programs, and exceeding their expectations throughout the interaction.

Are you ready to be a part of designing the future of beauty and fashion?

Here are some highlights of what actions you will be doing in this role:

• Responsible for providing a high standard of Guest Service.
• Demonstrates a demeanor that is friendly, energetic, and cheerful in a fast-paced environment.

• Utilize effective selling skills and in-depth knowledge of spa/salon offerings to promote add-on services, gift certificate sales, and retail sales.

• Achieving service and sales goals by sharing your knowledge about services, promotions and products offered at the Salon & Spas.
• Answer incoming calls using the standard greeting in a timely manner and book appointments based on specific service time requirements.
• Support technicians by managing schedules and breaks, handling backlog and accommodating guests.
• Consistent focus on maintaining updated guest files.
• Keep the work area clean and always organized and comply with all Company policies.

• Ensure safety standards and cleanliness, keeping the work area clean and equipment properly sanitized.
• Follow all safety, sanitation, and hygienic procedures before, during and after services; always ensure board compliance.
• Be an active and engaged member of the Tricoci team that promotes teamwork and a high level of Guest Services throughout the Salon and Spa.

Here are some of the skills and background that we are looking for in this individual:

• Experience with reception desk, hospitality, retail, or Customer Service in a fast-paced environment.
• Approachable, pleasant and spends the extra effort to put others at ease.
• Strong analytical, problem-solving and conflict resolution skills.
• Comfortably handle escalated guest situations with composure and compassion.
• Effective organizational skills, able to handle multiple duties simultaneously.

• Ability to work various schedules including evenings, weekends, and some holidays.

• Strong communication and organizational skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong guest relationships.
• Able to stand on your feet for prolonged periods of time.

What we can offer a full-time team member (minimum 30 hours consistently a week):

• Medical/Rx insurance plans with generous employer match.
  
• Dental and Vision plans.
  
• Health Savings Account (HSA) with generous employer match.
  
• Flexible Spending Account (FSA) for health, dependent and commuter benefits.
  
• 100% employer-paid Basic Life insurance + option to purchase supplemental coverage for you and your family.
  
• 100% employer-paid long-term disability insurance (LTD).
  
• Short-term disability (STD), Critical Illness, Group Accident and Hospital Indemnity insurance available.
  
• Paid Time Off including Vacation, Holidays, and Sick days.
  
• Wellness benefits including EAP with 5 free sessions.
• 401(k) with generous employer match.
• Growth opportunities within a diverse, inclusive and fun working environment!

You can be a part of our culture of advancing innovation in the beauty industry!

Tricoci inspires confidence within every guest by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit www.tricoci.com for more information and follow us on Instagram @Tricoci_Official.

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