Guest Service Agent

We are excited to post for Part & Full Time Guest Service Associates at the Hilton Garden Inn Rochester managed by Emerald Hospitality Associates, Inc. Emerald Hospitality is a management company that has a proven track record with award winning hotels throughout its portfolio. Although each of the hotels are unique, they are all managed by 4 core beliefs.

· Integrity: Forged with honesty, respect and pride in everything we do.

· Engagement: Turning care and commitment into action, we are dedicated, connected and accountable to our hotel teams, guest and owners.

· Quality: Our characteristic of excellence that is paramount in obtaining satisfaction and loyalty.

· Community: Where passion meets purpose. Giving back through the spirit of hospitality to the people, neighborhoods and cities that we serve.

That’s where YOU come in. Emerald Hospitality teams and our hotels stand out because you stand out! Come join our team!

What will your job responsibilities and duties be?

• Greets and assists all guests during arrival and departure.
• Provides courteous Guest Service by responding promptly and efficiently to inquiries, requests and complaints.
• Coordinates the delivery of Guest Services by other hotel departments and outside vendors.
• Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
• Maximizes room revenue and occupancy levels through suggestive selling techniques.
• Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash and accounts.
• Operates the department’s cash register.
• Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
• Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
• Acts as manager on duty when manager is not available.
• Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.

What does our ideal candidate look like?

• Enjoy working as part of a team
• Detail oriented
• Strong computer skills
• Ability to work a flexible schedule
• Great communication skills
• Must be available to work weekends
• Must be available to work holidays
• Must have open availability

Preferred candidates will have previous hotel experience.

What perks will Part Time candidates receive?

• Competitive salary
• Holiday & Bereavement Pay
• Employee Discount – Travel and Discount Website
• Referral Bonus Program

What perks will Full Time candidates receive?

• Competitive salary
• Health, Dental, and Vision Insurance
• Life insurance
• Long Term Disability, Short Term Disability
• Accident and Critical Illness Insurance
• Paid Time Off, Holiday Pay, Bereavement
• Employee Discount – Travel and Discount Website
• Referral Bonus Program

Emerald Hospitality Associates is an Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person