Address
Form of work
SalaryAbout us
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
Duties:
- Greet and check-in guests in a friendly and professional manner
- Provide exceptional customer service to guests throughout their stay
- Handle guest inquiries, requests, and complaints promptly and effectively
- Assist with reservations and room assignments
- Conduct night audit duties, including balancing accounts and preparing reports
- Maintain accurate guest records and ensure confidentiality of information
- Operate hotel phone systems and handle incoming calls with proper phone etiquette
- Collaborate with other hotel departments to ensure smooth operations
- Assist with guest relations and provide recommendations for local attractions and dining options
Skills:
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills, both verbal and written
- Proficient in hotel management software systems
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Bilingual language skills (if applicable) to assist non-English speaking guests
- Knowledge of front desk operations and procedures
- Attention to detail and ability to problem-solve effectively
- Previous experience in the hospitality industry is preferred
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Pay: $16.50 - $17.50 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Rochester, NY 14614 (Preferred)
Work Location: In person
