Guest Service Agent

Boutique Style Fairfield Inn & Suites Center City Philadelphia!

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description:

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

• Must be an outgoing, positive, friendly person.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Previous hotel experience a plus, but not required
• You must be able to pass a thorough background check
• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of Fosse PMS systems preferred.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person