Guest Room Attendant

The Guest Room Attendant is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining Ameristar Casino Resort Hotel’s standards of cleanliness throughout the hotel tower, as directed.

• The Guest Room Attendant will deliver exceptional internal and external guest service.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Cleans hotel rooms, hallways, linen rooms, team member, and storage areas, as directed in an efficient and timely manner in accordance with established Standard Operating Procedures.
• The Guest Room Attendant is responsible for maintaining and cleaning all equipment used throughout the course of a shift, in accordance with established Standard Operating Procedures.
• Maintains proper documentation of all duties accomplished during a working shift, as directed. Reports all safety hazards or maintenance deficiencies for proper handling.
• The Guest Room Attendant abides by all security/safety measures.
• Greets all guests throughout shift with the proper salutation and pleasant expression
• The Guest Room Attendant performs all duties in a quiet and orderly manner.
• Responds to any/all guest requests quickly and efficiently.
• The Guest Room Attendant reports room and hall deficiencies to PBX/Supervisor and follows up on completion.
• Provides accurate information of property along with property events and promotions.
• The Guest Room Attendant performs other duties as assigned by management. 

• Ability to inspect and maintain areas for which responsible.
• Must be able to use the equipment associated with the position, including, but not limited to, vacuum, cleaning supplies and safety equipment.
• Ability to effective and efficiently move around work area.
• Ability to clean as directed at an acceptable performance rate.
• Ability to minimally communicate and understand English, matters of mutual concern, such as direction, hazards, or questions. If unable to speak or understand English, prior experience as a maid is required.

• Must successfully pass background check

• Must successfully pass an alcohol and drug screening

• Must be 18 years of age

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

Ameristar Casino St. Charles is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.