Guest Relations Specialist

JOB DESCRIPTION
Summary/Objective:

Do you love meeting and delighting people? Have a passion for creating hospitable experiences?

Responsible for creating warm and inviting Guest experience by ensuring that the
guests are well taken care of. Interact with incoming guests and serve as a liaison between the customer and the restaurant.

Essential Functions
 Greets guest in a courteous and professional manner, utilizing company standardized greeting and by name when possible.
 Converse and engage with the customers throughout the shift. Exemplify the
company values and standards. 
Act as a liaison between Customers and the Management Team of the Store. 
Listen and proactively solve customer issues. Be solution focused!
 Demonstrates accuracy, integrity and excellent customer service at all times.
 Must have full knowledge of products sold.
 Knowledgeable of company promos and customer related policies.
 The ability to de-escalate high tension situations regarding customers. 
Report Feedback regarding the customer experience to the management team.
 Possess full knowledge of Guest SOP and demonstrates execution of procedures.
 Performs other related duties as assigned. 
Ability to be welcoming to customers from all walks of life
 Ensure a high level of customer service/satisfaction and professionalism
 Influence customer shopping (upselling)
 Ability to work independently and effectively
 Proven communication and interpersonal skills
 Work in store 5 days a week including Saturday.

Minimum Qualifications: 
Excellent communication skills
 Friendly, welcoming; Customer Service centered.
 High School Diploma 
Customer Facing Experience is Required