Address
Form of work
SalaryBenefits:
Professional Objective:
To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout, and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to ensure a beautiful presentation and profitability and to maximize and achieve department and individual revenue targets.
Position Activities and Responsibilities:
Desired Qualifications:
Behavioral Characteristics:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Paid time off
- Profit sharing
- Training & development
Professional Objective:
To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout, and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to ensure a beautiful presentation and profitability and to maximize and achieve department and individual revenue targets.
Position Activities and Responsibilities:
- Displays masterful knowledge of Medi Spa experiences and menu
- Able to maneuver through the software program quickly and effectively
- Accurately enters point-of-sale data
- Efficient at making reservations, check-in and check-out
- Familiar and knowledgeable with Medi Spa boutique inventory
- Assists with merchandising and maintaining the Medi Spa boutique
- Assists with inventory management and other organizational tasks
- Promotes Medi Spa services gift cards, and memberships
- Provides gracious Medi Spa tours to visitors that lead to sales
- Maintains a beautiful physical environment within the Guest Relations area
- Great at phone management
- Greets and checks guests in and out
- Facilitates effective workflow for the technical team
- Maintains a polished and professional image
- Assists other support team members when asked
- Attends all in-house training and commits to outside continuing education
- Attends and participates in all general and team meetings
- Participates in all aspects of marketing/special events planning and execution
- Prepares promotion presentation and display
- Mentors/trains new team members to help them grow
- Professional guest communication
- Maximize revenue generation for both treatments and retail
- Maintains a smile at all times
- Performs opening and closing duties
- Able to handle unsatisfied guests
- Monitors performance and achieves targets
- Asks for Facebook likes and testimonials
- Informs team members of cross-marketing opportunities
- Treats all team members professionally
Desired Qualifications:
- Experience in front-line guest service (Hospitality and Retail highly desired)
- High school diploma or college
- Computer skills and aptitude for mastering Medi Spa Software
- Good selling abilities
- Flexible schedule
- Professional image with a gracious, warm, and genuine personality
- Skincare knowledge and understanding of the Medi Spa menu
- Good organizational skills and follow-through
- Able to multi-task and improvise on the spur of the moment
Behavioral Characteristics:
- Strong guest service orientation
- Cheerful, upbeat personality
- Enjoys team environment and interaction with co-workers
- Excellent communication skills
- Flexible and cooperative
- High personal standards, good self-esteem
- High energy, able to work in a fast-paced environment
- Good sense of time management
- Good sense of humor
- Self-motivated, driven, and passionate about Medi Spa
- Seeks out knowledge and enjoys learning, strives for professional growth
