Guest Relations Coordinator - Genesis Of The South Shore

Job Description

We are looking for a Guest Relations Coordinator to join our team! We are offering an excellent career opportunity for an individual who has the desire to succeed with room for advancement.

Duties performed by our Guest Relations Coordinator are key to our successful operation and provide a great opportunity for growth within our company.

Our ideal candidate has customer service experience. Applicants must be able to work in a fast-paced, customer-oriented environment and be able to work well with others. Candidates must be organized and diversified and possess superior communication skills. A pleasant and friendly disposition is a must as well as being able to effectively multitask. Being bilingual is a plus!

We are looking for enthusiastic full-time & part-time employees who can work shifts on weekdays and/or nights and weekends.

Full-time employees are eligible for medical, dental, and vision benefits following 90 days of employment.

Responsibilities

• Manages heavy phones with multiple lines
• Provides receipts for cash and credit card deposits
• Light data entry
• Provides customer service assistance including processing paperwork, coordinating appointments, and directing customers to the right associate
• Takes messages, deciphers the importance of phone calls, and effectively solves customer inquiries
• Performs miscellaneous clerical duties, i.e. filing, mailings, reports, etc.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Greets all customers in a warm, sincere, and helpful manner
• Handles customer complaints or escalates when necessary
• Performs other duties as assigned

Qualifications

• A high school diploma or GED required
• Experience as a receptionist or cashier
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent telephone skills & computer skills
• Strong organizational and time management skills
• Helpful attitude and friendly demeanor
• Highly professional and dependable

We look to hire the best, so all applicants must pass a background, DMV, and drug screening.

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?
The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.
With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.
The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.
Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.
WE WELCOME VETERANS
We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.
OUR BENEFITS

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program