Guest Relations Manager

Eleven Madison Park is a plant-based fine dining restaurant that overlooks Madison Square Park in New York City. First opened in 1998 as a French brasserie, the restaurant has been headed by Chef Daniel Humm since 2006 and owned by his company Make it Nice Hospitality since 2011. Eleven Madison Park has evolved significantly under his leadership both in food and in experience, earning several accolades including 4 stars from the New York Times and 3 stars from the Michelin Guide.
In 2021, Eleven Madison Park reopened its doors post-pandemic as a completely plant-based restaurant. The desire to reinvent and push the boundaries of fine dining has always been at the heart of Eleven Madison Park, and the team is committed to showcasing our respect for the craft through the precision of our cooking, the elegance of our service, and the passion for our work.
Reports to: General Manager

Direct Reports:

• Maitre D’
• Host
• Kitchen Tour
• Dreamweaver

Duties and Responsibilities
Administrative

• Responsible for the work flow of reservations Overseeing Maître D’ confirmation emails, reservations release, pre-service meetings and service at the front door.
• Support Reservation Manager with maintaining and maximizing reservation book design while maintaining service
• Responsible for daily floor plans, line-up notes, and other preservice necessities
• Scheduling of Guest Relations team
• Liaise with team from reservations software, Tock

 Service

• Oversee all aspects of service, including those in the dining room, bar, and private dining rooms
• Maintain a focus on the front door and Guest Relations team
• Uphold all standards of the restaurant, service, appearance, and conduct
• Coordinate training as needed and work with management team to develop newly hired employees

Qualifications

• Strong background in a prior Guest Relations or service
• Past Maître D’ experience at a high caliber
• Experience with reservations platforms and facilitating seating of a reservations book
• Knowledge of the New York City restaurant scene and important food critics in the industry
• Passion for food and the hospitality industry

The job description above does not list each and every job responsibility of the Guest Relations Manager. Other duties and responsibilities may be assigned as necessary.