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Form of workThe Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks.
Additionally, this position supports, through actions and conduct, NYBG's Inclusion, Diversity, Equity and Accessibility initiatives and helps to build and maintain an inclusive organizational culture throughout the institution.
Specific Duties & ResponsibilitiesProvide exemplary customer service to all clients while ensuring revenue is maximized.
Answer Group Sales telephone lines and respond to email inquiries.
Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations.
Enter reservations into the ticketing system - send confirmation and invoice to client.
Collect and process payments - follow up on unpaid invoices.
Enforce all payment and cancellation policies - issue credits and refunds.
Assist with scheduling and confirming tour guides based on the needs of the client/group.
Meet and greet groups, review itinerary and Garden offerings.
Scheduling of group dining and provide catering form to the Garden's caterer as required.
Oversee group sales events, coordinating with various departments for set-up and execution.
Help grow the business by assisting in outbound sales campaigns to past visitors and prospects.
Additional duties as assigned by management.
QualificationsMust be available to work weekends
High School diploma required; some college preferred
Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management
Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus.
Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment.
Previous customer service experience desired
A valid driver's license is preferred.
Ability to move 30 lbs.
Salary :$18 per hour
If you require an accommodation for any part of the application process, please notify the Human Resources department atHR@nybg.org.
EOE/BIPOC/F/Persons with disabilities/Veterans
