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SalaryLocation: All Club Facilities Supervises: NA
Reports to: Greet Team Manager Status: Non-Exempt
Are you a BEAST? As a member of our Greet team, your passion is fueled by your enthusiasm. You strive for constant and never ending improvement. You are relentless in the pursuit of your goals. Your personality is captivating and your larger than life presence is the face of Defined Fitness, the first and last impression. You are Defined Fitness.
The Greet Team Member is the first point of contact for members, potential members, vendors and anyone entering or calling the Club. You will effectively solve the needs and wants of individuals that walk through the doors. You are expected to execute excellent customer service throughout daily duties and interactions.
Sales Driver Passionate Interpersonal-communication
Critical thinker Energetic Adaptable
Essential Functions and Responsibilities
o Greet all members and guests in a professional, courteous and pleasant manner
o Verify membership status, questions, concerns, etc. and respond accordingly
o Work with Greet Team Manager to achieve club sales goals.
o Promptly and courteously, answer and/or direct all incoming calls
o Periodic Club walks to ensure a clean and safe facility
o Accurately process money transactions
o Place calls to prospective members, regarding new promotions.
o Maintain a clean and well-stocked work space at all times
o Communicate all Club concerns and member comments to club management daily
o Provide tours for prospective members
Qualifications
o Minimum of one year experience in a customer service oriented position
o Minimum of one year cash handling experience
o Must be able to provide excellent internal and external customer service
o PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc.
o Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment
o Must be able to work weekends and evenings, as needed
Physical Requirements
o Must be able to stand/walk for up to eight (8) hours at a time
o Must be able to lift and carry approximately 50 pounds
o Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write
