Graphics Customer Service & Sales Representative

The Customer Sales & Service Representative (CSSR) reports to the Graphics Manager. The CSSR's primary responsibility is guaranteeing customer satisfaction through the professional engagement of all Graphics customers who walk into our store, or contacts us via phone and email. As the customer’s advocate, the CSSR will be the initial point of contact for all walk in, phone, and email customers for the Graphics Department. The CSSR will possess product and service knowledge of the Graphics Department in order to gather all required information to process quotes and orders on behalf of customers using our MIS software.

Company Culture:

Miller Imaging & Digital Solutions is a family business established in 1920, spanning 4 generations of the Miller family. We have two locations in Austin with approximately 40 employees. Miller prints everything: From building plans & specs for the A/E/C market, to business cards, stickers, and flyers, all the way up to huge banners and rigid signage. We also sell & service large and small format printers and scanners along with the ink, toner, media, and other consumables that go with them. The feel is of a small family owned and operated business and believe that happy employees translate to happy customers. We are honest and open with each other and our customers. We make decisions heavily weighing the effects on both customers and employees, not just the company. Our employees have been with us from two months to 40 years, which shows growth as well as a stable environment

ESSENTIAL PRIMARY DUTIES AND RESPONSIBILITIES:

Customer Satisfaction Processes:

• Assist existing and new customers in person (walk-in), and on the phone or email, by providing them with useful information, such as product information and job status.
• Gather initial walk in, phone, or email customer contact information and quote/order request details
• All customer issues will be dealt with directly by the CSSR in a professional and diplomatic manner until a mutually beneficial outcome is attained and the customer is satisfied. CSSR must possess the intuition on when to escalate an issue to a manager.
• Perform final quality control check, comparing the finished product to the customer expectations
• Communicating and coordinating with colleagues as necessary.

Order to Invoice Processes:

• Interact with customers by phone, email, or in person gathering their specific job requirements including: quantities, sizes, materials, due date and time, etc.
• Alert customers if due date or time changes.
• Produce an accurate invoice with correct billing information for customer once job is complete
• Place product on delivery table, package for shipping, or notify customer product is ready for pick-up.

Workflow Processes:

• Manage transactions with customers using cash registers and online payments
• Collect payments, whether cash, credit, or check using the Miller IDS invoice process.
• Greet customers when entering and leaving the store (once our doors reopen to the public)
• Maintaining a clean workspace
• Administrative tasks as assigned and required

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Adobe Creative Suite: 1 year (Preferred)
• Printing: 1 year (Preferred)

Work Location: In person