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SalaryDescription:
The Toptracer Range offers an fully interactive social experience that is perfect for golfers of all levels. Guests can enjoy delicious food and fun cocktails while they compete in a variety of games, improve their skills or simply be introduced to the game of golf.
You will be a part of the team whose job is to help Palmetto Dunes Oceanfront Resort engage with all its audiences to create a memorable golf experience at the Resort and the Toptracer Range by serving and assisting guests during their visit.
ESSENTIAL JOB FUNCTIONS
- Introduce yourself and create good rapport with all patrons. Greet all members and guests in a friendly and service-oriented manner.
- Display a positive, friendly, outgoing attitude that welcomes guest. When interacting with each guest, leave them with a "WOW" story to tell about their experience.
- Share customer impact stories with your team in meetings and with management.
- Ensure prompt opening and closing of the Toptracer facility.
- Prepare and present a clean, organized driving range area. Responsibilities may include, but is not limited to, blowing the range deck, cleaning tables, removing trash.
- Provide immediate attention to all guests upon arrival. Greet and welcome all patrons to facility.
- Provide superior customer service to all members, guests, and staff.
- Assist guest in use of Toptracer technology.
- Have knowledge of the menu and the ability to serve with outstanding attention to detail
- Take orders of guests: assist in drink and menu selection; inform guests about food preparation details and daily specials.
- Interact with point of sale (POS) to place orders with kitchen: stay updated on current menu choices, specialties and menu deviations; knowing if the kitchen staff is running out of any item; communicating specific guest needs to cooks and bar staff.
- Bay Host (21+) should maintain knowledge of simple cocktails and beer and be comfortable mixing simple alcoholic beverages.
- Maintain proper dining experience by efficiently delivering items, fulfilling guest needs, offering drinks, removing soiled dishes, replenishing utensils, refilling glasses.
- Responsible for reservation management, over-the-net management, and guest services.
- Responsible for range ball maintenance and distribution of clean, range balls to guests.
- Obtain revenues; issue receipts; accept payments; return accurate change.
- Handle all cash and credit card charges as prescribed by standard operating procedures.
- Perform clean-up and closing duties as defined by management.
- Accurately complete tip declaration form daily.
- Advise supervisor of all complaints and/or resolutions as soon as they occur.
- Serve as a source of information for the guests and to put them at ease. Promote other company amenities at every opportunity.
- Maintain proper dress code and present a pleasant attitude at all times.
- Energy and enthusiasm
- Ability to work in a fast-paced environment
- Ability to work on a team
- A high level of self-awareness, receptivity to change and integrity
- Other duties as assigned
- Must be at least 21 years of age
- Previous serving experience preferred
- Basic understanding of touchscreen enabled technology is required
- Basic golf knowledge a plus
- Excellent communication, time management and organization skills
- Positive interpersonal skills required
- Must speak English fluently and be able to read/write in basic English
