Gm Service Advisor

Reynolds GMC is looking to add an experienced Service Advisor. Our Service advisors will be responsible for greeting our customers, listening to a customer's description of their vehicle problems or service needs. Our Service advisors will also determine the type of service required and prepare repair orders. As well as advise customers on other available services. 

Responsibilities

Essential Duties include the following. Other duties may be assigned.

Advises customers about necessary service for routine maintenance.

Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.

Prepares a repair order showing time, cost and labor estimates for service.

Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.

Explains the work performed and the repair order charges to the customer.

Handles customer complaints.

Understands factory warranty policy guidelines

Ensures warranty repairs are properly documented, correct time punched, and necessary documents are printed out and attached to correspondence

Greets customers in a timely, friendly manner and obtains vehicle information.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Keeps work area clean.

Maintain a professional appearance.

EDUCATION and/or EXPERIENCE

• Two to four years related experience and/or training

CERTIFICATES, LICENSES, REGISTRATIONS

Automotive Service Excellence (ASE) Certifications Helpful

Valid Driver's License

Job Type: Full-time

Pay: $4,500 - $7,500 per month 

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Day range:

• Monday to Friday

Experience:

• Service Writers: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person