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Form of workPrimeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket.
Global Support Specialist
Provides technology support to IBEAM Software’s asset management clients. Communicate with both internal and external IBEAM clients with technical inquiries.
• Builds, maintains, and leverages strong relationships with internal and external customers to influence solution adoption, creating strong support in driving technical solutions.
• Manage and maintain the IBEAM technology ticketing system including communicating with internal and external customers and clients with updates regarding technical needs.
• On-board new clients and assist with implementing the technology in the client’s environment at the desired scale.
• Develop knowledge across entire suite of products and service offerings, becoming a SME and technical liaison for clients.
• Other duties, as assigned.
Job Requirements
• HS Diploma is required; Associate’s or Bachelor’s degree in Business Administration, Computer Science, Information Technology, or similar from an accredited college or university is preferred.
• 3+ years’ experience in providing information technology support and onboarding clients to new platforms is required.
• Strong interpersonal, written, and verbal communication skills, along with a professional demeanor and presentation.
• Must be proficient in MS Office Suite (Word, Outlook, Excel, and PowerPoint).
Physical Demands & Working Conditions
• This is a full-time, in-office/in-person position.
• Must have predictable attendance.
• The ability to remain alert and engaged.
• Must be able to remain in a stationary position during shift.
• Must be able to complete tasks in a noisy environment.
• Must be able adhere to process protocol and to apply established protocols in a timely manner.
• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Move equipment and objects up to 30 pounds.
Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.
