Global LMS Administrator (100% Remote) W2 Only - Remote

• 1 year contract opportunity - W2 (No C2C)
• Compensation: $25 - $28/hr
• 100% Remote

Intuitive Surgical, in cooperation with our recruitment partner Raise, are hiring. We’re a global technology leader in minimally invasive care and a pioneer of robotic-assisted surgery. Working closely with hospital teams, we’re developing integrated solutions that help enable physicians to get patients back to what matters most. Our technology has been used in nearly 10 million operations across 67 countries.

Together, we’ve dedicated more than two decades for innovating for better care through enhanced experiences, improved efficiencies, and reduced cost of care. In this role, you will join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Primary Function of Position:

The Learning Management System (LMS) Administrator will interface with all functions within the organization that have LMS training needs and will manage several tasks related to system configuration, content implementation, enhancements, reporting, troubleshooting, and annual system upgrades.

Roles & Responsibilities:

• Create, revise, maintain, and troubleshoot learning objects, course structures, programs, etc. based on requirements and per business needs.
• Provide recommendations on learning object configuration based on adult learning principles and instructional design best practices.
• Work with key stakeholders and content designers to develop and manage the content library.
• Understand the change control process and can advise customers on proper processing and configuration of training materials in the ACCS (Automated Change Control System) and the LMS to maintain integrity of controlled content.
• Configure curricula and compliance training requirements effectively and efficiently to meet all organizational and regulatory standards.
• Develop of LMS process maps, WI, test scripts, or other relevant documentation needed to support changes to existing functionality or procedures related to the system.
• Perform User Acceptance Testing (UAT) and QA testing for content and system updates.
• Create comprehensive user guides and deliver training on system workflows and functionality.
• Provide timely and customer-centric support for LMS tickets related to technical or content troubleshooting, curriculum implementation, navigation, or optimization inquiries.
• Participate in LMS releases and support the annual Learning Management System upgrade; tasks include but not limited to writing, reviewing, and executing test scripts; troubleshooting user issues; providing end user training and support to drive adoption and satisfaction with new features.
• Lead initiatives to improve content configuration and implement system infrastructure enhancements
• Work with management to measure, monitor, and improve LMS experience
• Manage metrics and run standard and custom reports as needed to respond to management inquiries and monitor LMS KPIs
• Serve as LMS expert for multiple stakeholders to collaborate and problem solve addressing business learning needs.
• Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Perform other duties as assigned

Skills, Experience, Education, & Training:

• Minimum Education: Bachelor's degree, education and or training degree/concentration preferred
• Minimum of 2 years' experience as an LMS administrator; experience with SAP Success Factors and content management systems preferred
• Proficient in Microsoft Office and with the ability to learn new software systems.
• Training experience and /or knowledge of adult learning theory and instructional design is a plus.
• Experience working with validated systems and supporting users in a medical device company desirable
• Strong project management and data analytics skills
• Ability to multi-task and adapt to change without losing focus of priorities
• Excellent interpersonal and communication skills
• Ability to present training course material to large and small groups of people and to effectively facilitate their learning process
• Ability to work independently and collaboratively in a matrixed and fast-paced environment
• An understanding of regulatory, GDP (Good Documentation Practices) and GMP (Good Manufacturing Practices) requirements, especially pertaining to training, quality records and process control is a plus
• Technical aptitude and problem-solving skills for LMS management and user support.

Please note that this is a contract role providing services to Intuitive through our direct sourcing partner, Raise who manages Intuitive’s Contractor Talent Community. If you are selected for this role, you will be employed by Raise and will not be an employee of Intuitive.

Work with an Award Winning Employer:

• Best Places to Work, Glassdoor Employees’ Choice, 2019 (#12 of 100), 2020 (#7 of 100)
• America’s Best Midsized Employers, Forbes, 2019 (#149 of 500)
• Top 150 Places to Work in Healthcare, Becker’s Hospital Review, 2019
• Top CEOs, Glassdoor, 2019 (#9 of 100)

Raise and Intuitive are Equal Employment Opportunity Employers. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment all qualified applicants with arrest and conviction records in accordance with fair chance laws.

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