Global Digital Transaction Specialist (Remote)

Main Responsibilities:

• Manage orders flowing through digital buying platforms (eg, Coupa, Ariba, webshop, etc) from submission through invoicing, using available tools & reports, in collaboration with Credit & Collections and Customer Care agents.
• Serve as customer-facing case owner from end-to-end.
• Support PO/invoicing, ensuring appropriate set-up during order creation, collaborating with Customer Care order entry agents.
• Monitor and support invoice submission to customer (eg, upload invoices to customer platforms), collaborating with Credit & Collections and Customer Care agents, ensuring successful timely execution, following local statutory regulations.
• Monitor and support digital channel order fulfillment in timely manner, troubleshooting where needed (eg, connection is lost, invoice not received)
• Support e-catalog administration and onboarding for select customers, ensuring lifecycle management of e-catalogs for price list and product list updates, as captured in SAP with product management and global pricing teams back to customers.
• Address customer complaints, leveraging tools for tracking through resolution (eg, salesforce case mgmt.)
• Perform root cause analysis of ongoing points of failure, proactively updating processes/ platform to reduce further delays.
• Manage failed/ blocked/ or rejected transactions (eg, PO or Invoice) to successful resolution.
• Support, when needed, system upgrades, integration with new platforms, or process improvement projects.

Basic Qualifications

• Bachelor’s Degree
• 2+ years experience with Ecommerce, purchasing and/or buying platforms (eg, Coupa, Ariba, Webshop, Yager etc.
• 2+ years experience managing orders through digital buying platforms.

Preferred Qualifications:

• Experience in roles related to payment processing, fraud detection, or e-commerce.
• Proficiency in utilizing payment gateways, financial software, and digital payment platforms. Familiarity with programming languages, databases, and APIs can also be beneficial for troubleshooting and system integration.
• Understanding of global payment regulations, compliance standards, and data privacy laws
• Ability to analyze transaction data, detect anomalies, and identify potential issues or trends in Digital Transactions is essential for optimizing processes and reducing fraud.
• Strong communication skills are necessary to collaborate with cross-functional teams, external partners, and customers to resolve payment-related inquiries and issues effectively.
• Adept at identifying and solving problems related to transaction processing, security, and user experience.
• Open to learning about new technologies, staying updated on industry trends, and adapting to changes in payment methods and regulations.
• Attention to detail, accuracy, and preserving customer relationships.

Critical Skills

• Strong written and verbal communication skills
• General knowledge of applied, food, services, and/or pharmaceutical businesses is a plus.
• Strong team player, able to work across boundaries.

Other Requirements:

• Must be able to remains in a stationary position more than 25% of the time.
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

The annual compensation range for this full-time position is $60,500 to $90,500. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

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