General Manager

Quality Brand Group Wild Wings LLC is a Multi-Franchise Group operating in 5 states. We are hiring General Managers to help lead our Buffalo Wild Wings GO team!

The General Manager supports the whole staff in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top-line sales. They assist in the development of Team Members and Shift Managers and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities:

Team Environment:

• Assist to recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members

Operational Excellence:

• Create and maintain a guest-first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes, and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality, and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing, and sampling
• Drive sales goals and track results

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age
• Basic writing skills
• High School diploma, or equivalent
• Proficient in math and financial management

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs, and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important activities
• Reads and interprets reports to establish goals and deliver results
• Seeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies the root cause of a problem and implements a solution to prevent it from recurring
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration and teamwork
• Leads others; negotiates and takes effective action

Building Effective Teams:

• Identifies and communicates team goals
• Monitors progress, measures results, and holds others
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee’s strengths, accomplishments, and development
• Listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources

Conflict Management:

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate
• Developing Direct Reports and Others
• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
• Regularly discusses progress towards goals, reviews performance, and adjusts development plans accordingly
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others:

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
• Regularly discusses progress towards goals, reviews performance, and adjusts development plans
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities

Business and Financial Acumen:

• Understands guests and competition; translates and applies own expertise to address business opportunities
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly, and set goals
• Understands, analyzes, and communicates the key performance/profit levers and manages these measures

About Buffalo Wild Wings GO

Buffalo Wild Wings fuels moments worth sharing – for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game plan finds you somewhere else, we want you to have an experience here that lasts a lifetime. We’re a brand on the rise, and we need great people as we write the next chapter of our story. If that’s you, pull up a barstool.

Pay: $45,000-$52,000

Benefits

Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k), 401(k) matching, Referral program, Employee discount, Pet rider program, Paid training

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Food provided
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Restaurant management: 2 years (Required)

Work Location: In person