General Manager - The Suites at Fall Creek

Come join the team who makes vacation dreams for guests come to life, while building an empowering career for themselves with a worldwide leader in vacation ownership!! 

The Suites at Fall Creek, is a beautiful campus style vacation ownership property located in Branson, MO amidst the majestic Ozark Mountains. With 392 suites that include Studios, 1 bedroom and 2-bedroom suites our property caters to a variety of travelers throughout the year. Located on the upper end of Lake Taney Como the resort has a marina and views of picturesque White River Basin, The Suites at Fall Creek offers visitors spacious rooms and endless activities just miles from 76 Country Boulevard, the "Live Entertainment Capital of the World. 

We are in search of a General Managerwho is a talented, experienced leader responsible for the operational management, exceptional service scores, team culture, profitability of the resort, and works in partnership with the resort's internal ownership's Homeowners Association(s) as well as oversight over the Fall Creek Marina and RV Park. 

Responsibilities include:

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and build partnerships and works collaboratively with others to meet shared objectives.
• Action oriented taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Direct the leaders of the front office, housekeeping, maintenance, security and recreation.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Owner relations
• Commitment and dedication to our Spirit of Service culture.
• Ensure guest/owner safety and security; maintain crisis management plan.
• Works closely with developer, homeowners' association, project management and in-house sales and marketing leadership. 

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! 

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Global Most Loved Workplaces list in 2023, awarded three sought-after Stevie Awards in The Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and two Silver Stevie Awards for Achievement in Corporate Social Responsibility and our very own Lauren George earning Communications Professional of the Year and maintaining our a Great Place to Work certification for the second year in a row.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: 

• Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
• Must possess excellent written and verbal communication skills.
• 2 years of prior General Manager experience
• 3-5 years of management experience in a comparable property.

Relocation assistance available for qualified candidates. This position qualifies for an annual bonus and long-term incentives.  Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodation at highly discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

 We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.