General Manager

Welcome to Crumbl!

Our fun, modern, fast-paced cookie store is looking for a full-time General Manager at our Levittown and Oceanside, NY Locations. Crumbl is the fastest-growing gourmet cookie company in the country! We bake the best cookies fresh, in house, daily. Visit https://crumblcookies.com to learn more about our product offering and exciting business concept.

Are You A:

• Customer Service Enthusiast: Consistently deliver remarkable experiences for each guest, all day, every day through a highly effective team. (“Raving Fans Service”)
• Leader: Show the Team how to work together to accomplish the Store goals while fostering a fun and thriving culture (\Crumbl Culture\). Lead by example.
• People Person: Meet the Team with the skills they possess now, help them develop the skills they need to grow into their role, and guide them as they move up in the ranks.
• Multi-Tasker Manage a variety of systems and processes, efficiently schedule staff, monitor the equipment.
• Goal Digger: Stay keenly aware of the key performance indicators (KPI's) that are measured and prioritized by Crumbl and Ownership
• Teacher: Maintain training standards and systems for newly hired staff, as well as provide ongoing coaching for all staff, to ensure proper procedures are maintained
• Professional: Handle any complaints/issues from the Team or Customers with the upmost professionalism and ensure the reputation of the brand remains pristine
• Clean Freak: Ensure the lobby, all stations and equipment, are clean, sanitary and orderly beyond company and state requirements at all times and ensure the staff maintains proper hygiene while on shift.

Qualifications:

• Character: Strong moral compass and the ability to manage a very large and diverse Team. Integrity is extremely important to us.
• Experience: Preferably 2 years of restaurant leadership/management experience managing a large staff, including the management of other leaders
• Education: Formal education is a positive factor, but applicable experience will be prioritized over a degree or diploma
• Commitment to Excellence: Takes pride in delivering a best-in-class experience to Customers and your Team
• Enjoys Serving: Seeks small ways to add value to other people’s days.

Measures of Success:

• Guest satisfaction and Guest complaints
• Revenue growth
• Controlling cost
• Staffing Levels and Staff Turnover

Benefits

• Work in a fun, energetic and upbeat environment
• Health Insurance
• $55,000-$75,000 annual salary (commensurate with experience)
• Revenue based quarterly bonuses- Our success is your success!
• Monthly bonuses too-Instant gratification for a job well done!
• Team Member Engagement–Recognition of Star Performers with FUN prizes. We celebrate you!–your birthday and work anniversary!
• 10 Days PTO for Vacation, Sick Time, etc. + 1 Day PTO for Volunteer work
• Upward mobility as success in this role opens up opportunity for Regional Management position

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.