General Manager- Lease Up / Luxury High Rise Experience

Job description

ABOUT FORMA MIAMI:

In the heart of Edgewater, immediately adjacent to Wynwood and the Design District, Miami is at the center of the city’s leading neighborhoods. Featuring 588 residences, an 85,000-square-foot collection of bespoke amenities, incredible water, city, and sunset views, tech-powered service, and the highly anticipated neighborhood Whole Foods Market, FORMA is intelligently designed for a forward-thinking Miami lifestyle. The 39-story tower’s façade is envisioned by Miami-based Arquitectonica with interiors designed by the award-winning Rockwell Group. Inspired by its city, FORMA Miami reflects the best of Miami’s art and culture, hospitality, retail, and tech-powered convenience.

ABOUT CRESCENT HEIGHTS:

Established in 1989, Crescent Heights is the nation's leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States. With over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards over the years. Our diverse portfolio spans multiple geographic markets, with world-class new development projects coming soon in Miami, Chicago, Los Angeles, and Seattle.

OUR CULTURE:

We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment.

SUMMARY:

Manage the daily operations of a luxury residential high-rise in accordance with company policies, lease agreements, multifamily documents, and applicable laws. Ensure a warm, safe, secure, inclusive, and transparent environment for all residents, guests, and team members at all times.

RESPONSIBILITIES:

· Manage day-to-day operations across all property functions.

· Maintain and elevate the brand’s customer service and quality standards.

· Highlight and oversee proactive training for all team members to ensure consistency.

· Respond clearly and in a timely manner to residents’ needs and complaints and ensure resolution.

· Troubleshoot effectively to create positive outcomes, making every effort to achieve customer satisfaction.

· Investigate resident disturbances, violations, or complaints, and resolve any issues in accordance with regulations established in the lease agreements.

· Assure community compliance with Fair Housing requirements and all applicable laws, codes, and ordinances.

· Prepare and maintain property’s budget.

· Assist Asset Manager in performing due diligence duties such as lease audits, property inventory, and service contract reviews.

· Maintain and oversee current service contracts and arrange for new or termination of existing contracts as required.

· Assist with eviction of residents in compliance with court orders and directions from Legal or Asset Manager.

· Inspect property on a regular basis and report any cleaning, repair, or replacement needs, seeing all identified issues and improvement opportunities through to completion.

· Ensure absolute discretion and confidentiality regarding all activities, interactions, and personal data related to residents and their guests.

· Maintain a positive and professional attitude towards residents, guests, vendors, and coworkers.

· Act as a brand ambassador to residents and as a service role model to teammates and encourage others to do the same.

· Remain proactive in all areas of operation, seeking ways to improve resident experience and retention rates.

· Perform other related duties and assignments as required.

SUPERVISORY RESPONSIBILITIES:

Supervising department heads of a luxury residential high-rise tower.

QUALIFICATIONS:

· Hospitality-focused approach to service and superb customer relations skills.

· Excellent managerial, interpersonal, organizational, and problem-solving skills.

· Excellent written and verbal communication skills to interact effectively with all levels of employees, residents, and external contacts.

· Strong experience in luxury hotel or multifamily management and knowledge of applicable laws and regulations.

· Knowledge of established accounting and bookkeeping practices and procedures including ability to create budgets and analyze financial statements.

· Ability to motivate and lead various teams and departments, to work independently and proactively with minimal supervision.

· Ability to multi-task and adapt to changing priorities.

· Ability to work well under pressure, exercise good judgment when making decisions, and handle stressful situations in a professional and efficient manner.

· Thorough attention to detail.

· Computer skills including proficiency in Microsoft Office Suite (Outlook, Word, Excel).

· Knowledge of real estate property management applications.

· Experience using Yardi CRM preferred.

· Bilingual, with Spanish language proficiency preferred.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree and five (5) years of related training or experience or an equivalent combination of education and/or experience required.

CERTIFICATES and LICENSES:

None

LANGUAGE SKILLS:

Ability to read, write and comprehend simple instructions, correspondence, memos, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

· Competitive compensation with additional discretionary bonus awards

· Growth and relocation opportunities across a multi-city residential portfolio

· Generous match on 401(k) plan

· Health insurance with fully paid premium

· Dental insurance

· Vision insurance

· Supplemental insurance programs

· Employee assistance program

· Employee discounts

· Short term disability

· Long term disability

· AD&D insurance

· Life insurance

· Paid time off after first six months

· Commuter benefits in states where applicable

· Anniversary recognition awards

· Field recognition awards

· Professional development assistance

· Referral program

· Tuition reimbursement

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

Crescent Heights® is an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Miami, FL 33137: Relocate before starting work (Required)

Work Location: In person