General Manager

OVERVIEW

We are hiring a General Manager for the Holiday Inn Express & Suites in Santa Ana. This position will direct and coordinate activities of the hotel to obtain optimum efficiency of operations and maximize profits by performing the following duties personally or through direct report supervisors. The General Manager’s responsibilities include the overall daily operation of the hotel including all the activities within, revenue management, fiscal planning, guest, and community relations. The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

DUTIES AND RESPONSIBILITIES

• Direct the daily operations of the hotel.

• Develop and manage the property budget; oversee purchases and monitor all expenses.

• Responsible for the preparation and management of the hotel budget and ongoing forecasting.

• Prepare and execute a marketing plan.

• Oversee risk management and emergency procedures.

• Ensure the business has effective operational monitoring in place and meets all statutory obligations.

• Manage staff including hiring, training, developing, and disciplinary measures.

• Oversee purchasing and payroll submission for the property.

• Schedule and maintain adequate staffing levels while adhering to labor standards guidelines.

• Motivate staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.

• Inspect the property and uphold company and brand standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.

• Maintain positive community relations.

• Conduct staff meetings as needed.

QUALIFICATIONS

• Four-year college degree in a related field, and/or equivalent experience in a related field preferred.

• Experience in hotel or business management in a service-related industry, including Rooms Division or accommodation.

• Operations management experience

• Demonstrated track record of developing and leading a team.

• Encompass high levels of financial literacy with Profit & Loss Accountability, and Budget/Expense Management.

• Apply a commercial business approach toward sound decision-making and outcomes.

• High-quality written and verbal communication skills are essential.

• Meet tight timeframes without compromising customer service or accuracy.

• Demonstrate initiative in problem-solving, are receptive and open to new ideas, and can adjust and respond accordingly.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Hotel management: 4 years (Required)

Ability to Relocate:

• Santa Ana, CA 92701: Relocate before starting work (Required)

Work Location: In person