General Manager - Food Service

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Job Summary
Responsible for all front and back of the house (F&B) operations for two dining facilities and other Food Services operations to include two Starbucks coffee shops, a full-service catering department, two full-service bars, a Subway, and two quick service restaurants. Directly supervise the Unit Managers, Food Service Site Managers, Senior Supervisors, and all non-culinary staff at ERF, FBI Lab, bars, and coffee shops. Plan and implement budgets, hire, train and supervise subordinates. Maintain all standards and expectation as it pertains to the contract site.

Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Monitor the performance of a staff of 175-200 to ensure adherence to all service standards and productivity standards to ensure exceptional guest satisfaction.
• Monitor and develop an operating budget for all revenue outlets; after approval, monitor and take corrective action as necessary to help assure that budget goals are attained.
• Monitor and control food, bar, and labor costs.
• Develop on-going professional development and training programs for food production, service and bar production/service personnel.
• Serve as a backup to the Director of Food Service when the Director is unavailable. Ensure continuity of management responsibilities and oversight.

Additional Responsibilities

• Ensure compliance with all standard operating procedures for revenue and cost control.
• Help plan marketing and sales promotion activities for operations.
• Maintain cleanliness and sanitation levels to Health Department required ratings.
• Develop and implement policies and procedures. Conduct inspection to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
• Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communications, trust, and mutual respect. Strong communication, organization, problem-solving, and follow-up.
• Manage and motivate all food and beverage personnel.
• Manage interviewing, staffing, training and development of food and beverage teams. Implement new menu items that will increase customer satisfaction and perception of value.
• Maintain appearance, upkeep and cleanliness of all food and beverage equipment and monitor employee dress codes according to policies and procedures including strong focus on providing exceptional and accurate customer service to both internal and external individuals.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor’s degree in a related field or equivalent Food Service industry management experience required.
• Minimum eight (8) years’ experience managing a high-quality commercial food and beverage establishment and operation, preferred.
• Must have completed a formal course of study equivalent to the National Institute of the Food Service Industry (NIFI) course in applied Food Service sanitation or one that meets minimum requirement of Health and Human Services Publication No. (FDA) 76-1009, as amended.
• ServSafe certification (to be renewed every 5 years) is required. Certification of successful completion must be obtained either prior to employment or within sixty (60) days thereafter. Training in Hazard Analysis and Critical Control Points (HACCP) is also required.

Knowledge, Skills, and Abilities

• Must be able to pass and maintain an FBI Security Clearance.
• Confident, clear, and professional written and verbal communications skills.
• The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship in building and growing a strong business.
• Proficiently in all Microsoft suite applications is required.
• Must be able to communicate effectively with clients, customers, and support staff and be able to respond effectively to changing demands.
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate.

What We Offer– for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Restaurant type:

• Casual dining restaurant

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person