Address
Form of workJob Description
Join Opry Entertainment Group as General Manager for the new downtown Nashville Venue In Collaboration withLuke Combs.
As the opening General Manager for this new venue, you will be responsible for all daily operations and guest experiences for this restaurant, bar, and entertainment destination. You will monitor the development, implementation, and execution of the business strategies, including all aspects of unit operations, sales and service strategies, operational budget, entertainment strategy and programming, culinary, restaurants/bars, retail, and banquets/catering. Your team will grow revenue and maximize financial performance through products and services that meet or exceed the needs and expectations of the target customer and provide a return on investment. This position reports to VP Food Beverage Operations.
Requirements
Education
Experience
Knowledge, Skills and Abilities
Licenses / Certifications
Join Opry Entertainment Group as General Manager for the new downtown Nashville Venue In Collaboration withLuke Combs.
As the opening General Manager for this new venue, you will be responsible for all daily operations and guest experiences for this restaurant, bar, and entertainment destination. You will monitor the development, implementation, and execution of the business strategies, including all aspects of unit operations, sales and service strategies, operational budget, entertainment strategy and programming, culinary, restaurants/bars, retail, and banquets/catering. Your team will grow revenue and maximize financial performance through products and services that meet or exceed the needs and expectations of the target customer and provide a return on investment. This position reports to VP Food Beverage Operations.
- Organize and lead all staff and operations of the venue.
- Provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue.
- Ensure positive guest service in all areas.
- Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- Actively participate in the attraction, selection, development and retention of venue staff and management.
- Develop direct reports by communicating performance expectations and delivering timely feedback through verbal communication, weekly meetings and goal-setting programming through designated performance management system.
- Partner with corporate leadership to prepare annual budgets, monthly forecasts and conduct P L oversight/management.
- Develop short- and long-term plans for revenue growth and cost control measures.
- Ensure that restaurant, as well as individual departments, meet or exceed all budgeted financial expectations.
- Establish systems for all inventories/controls.
- Work with internal business partners, such as Marketing, IT, Human Resources and Accounting, to oversee and support all staffing and venue programming.
- Facilitate proper communication and organization within the venue, as well as with the corporate office.
- Provide conflict resolutions in a positive, effective manner.
- Manage the security function to protect the restaurant's assets and the personal safety of the employees and guests.
- Manage physical facility to ensure proper maintenance and repair.
- Support a high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions.
- Ensure that all special events are executed properly to the client's satisfaction.
- Ensure compliance with corporate standards to maintain a working environment that is free of discrimination and harassment. Maintain personal integrity by abiding by and supporting the values and principles of the company.
- Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations. Follow and support brand SOPs. Participate and respond to the annual company audits.
- Perform other duties as assigned.
Requirements
Education
- High school diploma or equivalent required; college degree preferred
- Bachelor's degree in hotel/restaurant management is desirable; a combination of practical experience and education will be considered as an alternative
Experience
- 7+ years of progressive, high-volume restaurant management experience required
- Skilled in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping and preparation of reports
- Micros POS, Compeat and Hot Schedules experience a plus
Knowledge, Skills and Abilities
- Excellent interpersonal, written and verbal communication skills
- Strong understanding of federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
- Ability to establish clear direction, set goals, monitor progress and measure results
- Passion for the hospitality business and compassion for people
- Capable of creating fun in a fast-paced and stressful environment
- Ability to communicate assertively in non-aggressive, candid manner
- Proficient knowledge and experience with Microsoft Office (Outlook, Word, Excel)
Licenses / Certifications
- State Alcohol Education Card required upon hire
- Certified Food Safety Manager certification required within 90 days of hire
- Must obtain CPR certification within 90 days of hire
- Must complete Crowd Management training upon hire
- Valid driver's license with satisfactory driving record required
