General Manager Dgl & Ti

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. 

This key leadership position is responsible for operational aspects of multiple CTDI Branch facilities, including management of various CTDI roles and backgrounds. The General Manager - DGL & Trade-In independently contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals.

A critical focus of the GM - DGL & Trade-In is the successful development and coaching of team members, developing a strong culture of decision making, responsibility, expectations, and accountability.  The GM - DGL & Trade-In will demonstrate good judgment balancing roles, expectations, and professional relationships, modeling a path for problem-solving and positive influence with others. Strategically mitigating risk through expertise and professional judgment sets a vision and consensus on priorities. 

The GM - DGL & Trade-In will be accountable to:

• Exceed customer service expectations and implement a vision on priorities aligning with business goals.
• Achieve all CTDI service levels metrics and quality performance goals.
• Generate, cultivate, and communicate ideas for continual improvement of processes.
• Strict P&L/Budget Management, including new revenue opportunities.
• Communicate and interact to resolve issues with internal and external stakeholders.
• Support and ensure compliance with CTDI safety programs and initiatives, including all applicable OSHA and state workplace safety laws.
• Ensure decisions are data-driven and work quality is measurable.
• Prioritize root cause resolution, automation, and other projects that improve customer experience, deliverable quality, and the team environment.

Required Skills:

• Excellent leadership ability.
• Strong coaching and employee development skills and experience.
• Strong interpersonal skills with the ability to motivate others.
• Advanced customer interaction skills with the ability to communicate effectively.
• Superior verbal and written communication skills.
• Proven organizational and analytical skills.
• Proactive problem-solving ability.
• Strong financial skills/background.
• Results driven mentality. 

Required Experience:

• Minimum of a B.S. Degree in Business Management or a related discipline is preferred.
• 10+ years of proven Operations Management experience preferred.
• 5+ years working in a high-volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
• Previous experience managing multiple facilities preferred.
• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.

Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 45 years.  Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.   

This position does not qualify for visa sponsorship

California Residents Only:

Communications Test Design, Inc. Employee Privacy Notice

Last updated January 1, 2023

This Employee Privacy Notice (“Privacy Notice”) describes the collection, use, and sharing of your personal information through the course of your tenure with Community Test Design, Inc. (“CTDI,” “we,” “us,” or “our”) and its subsidiaries and affiliates.

1. APPLICABILITY OF PRIVACY NOTICE

This Privacy Notice applies to personal information collected from personnel of CTDI. The term “personnel” includes U.S. employees and those that work on a non-permanent basis, such a temporary and contract workers, independent contractors, consultants, and interns.

HIPAA Notice

The information that you provide to us for the purposes of obtaining health insurance will also be subject to each health care providers’ HIPPA Notice of Privacy Practices. Our HIPPA Notice which describes our use and disclosure of your protected health information is posted at each work location or you can access it by contacting your local Human Resources representative or ambassador.

1. COLLECTION AND USE OF PERSONAL INFORMATION

During the course of your tenure with CTDI, we collect personal information about you, as well as personal information related to your spouse, dependent(s), or family member(s) (collectively, “dependents”), where there is a legitimate reason to do so in connection with our relationship with you. To the extent we collect personal information on your dependents, you should inform your dependents that you are providing this information to us and why, and make sure that it is acceptable to them.

Through your tenure with CTDI, we will collect personal information to:

• Administer salary and benefits: We collect from you as well as from governmental entities and benefit providers your identifiers (name, telephone number, physical address, email address (if provided), date of birth, employment identification number, Social Security number, insurance policy number, driver’s license number, state identification number, and passport (if provided)), protected classifications (marital status, age, race, sex, gender, citizenship status, immigration status, disability status (if provided), and veteran status (if provided)), and financial information (bank account and routing number). We use this information to administer salary and benefits, such as medical, dental, and retirement benefits. We also collect from you identifiers (name, date of birth, and Social Security number) of dependents. We use the dependent information to process their eligibility as your dependents for the purpose of benefits.

• Administer reimbursements: We collect, from you, your identifiers (name and physical address), financial information (bank account and routing number), and corporate financial information (CTDI-issued credit card), and details of travel or expenses incurred in connection with your tenure. We use this information to issue reimbursements.

• Career Development. We collect, from you, your identifiers (name) and professional information (federal identification authorizing work in the United States, licenses, credentials, employment history, educational history, resume/CV, disciplinary evaluations, performance reviews, terms and conditions of employment). We use this information to identify, deliver, and track training needs and outcomes, to help with career development, succession, planning, and workforce management and to manage professional requirements, certifications and memberships and to manage relationships with vendors.

• Conduct IT security and management: We collect, automatically, when you use Company systems, electronic network activity information (username, password, IP address, browsing history, search history, websites visited, and interactions with websites). We collect geolocation information (city, state, and country level geolocation data of the IP from workstations, and mobile data) and your business email address. We use this information to ensure compliance with CTDI’s policies and procedures, to protect data assets of CTDI, for authentication purposes, and to provide IT support.

• Conduct performance reviews: We collect from you your identifiers (name) and professional information (licenses, credentials, employment history, educational history, and resume/CV). We use this to conduct performance reviews and evaluate personnel for internal opportunities.

• Conduct background checks. We collect both from you and from third-party background check vendors your identifiers (name, date of birth, and Social Security number). We use this information to conduct background checks for employment purposes.

• Create a personnel file: We collect, from you your identifiers (name, date of birth, telephone number, physical address, date of birth, physical characteristics or description, and primary language) and professional information (licenses, credentials, employment history, educational history, resume/CV, disciplinary evaluations, performance reviews, terms and conditions of employment, salary (including retirement accounts, pensions, or insurance coverage), skills, qualifications, experience, travel history, professional/occupational memberships, and time-off work). We use this personal information to maintain your personnel file, create personnel biographies, and for internal recruitment purposes (assessing your eligibility for other positions within CTDI).

• Handle general human resources functions: We collect from you your identifiers (name, Social Security Number, personnel ID, email address, telephone number, and physical address) and emergency contact information. We use this information to handle general human resources functions, such as personnel support, termination, and emergency contact procedures.

• Employee engagement. We analyze the information provided to make inferences with respect to your individual preferences, behaviors, predispositions, characteristics, intelligence abilities and aptitudes.

• Facilitate visa sponsorship: We collect from you your identifiers (name, physical address, work address, and passport (if provided)) and your visa information (job title, salary offered, type of visa, eligibility basis and expiration date) and your dependents’ identifiers and visa information. We use this visa information to facilitate your employee visa sponsorship and for the purpose of maintaining your employment.

• Facilitate company sponsored event: We collect, from you, identifiers (name and date of birth) and COVID-19 test results of your dependents for the purpose of facilitating company-sponsored events. We use this information in order to mitigate the spread of COVID-19 at company-sponsored events.

• Issue tax forms: We collect from our third-party onboarding vendor your identifiers (name, physical address, and Social Security number) and tax information (withholding details). We use this information to issue tax forms and comply with tax reporting requirements.

• Monitor compliance with equal opportunities and anti-discrimination laws: We collect from you protected classifications (race, national origin, citizenship, sex, military or veteran status, and any disabilities you may have). We use this information to comply with our obligations under equal opportunity and anti-discrimination laws.

• Monitor work-related licenses and credentials: We collect from you as well as from educational institutions, personal and professional references your identifiers (name) and your professional information (licenses, credentials, employment history, educational history, and resume/CV). We use this information to manage work-related licenses and credentials.

• Provide on-site access: We collect from you your visual information (photographs). We use this for employee access badges to verify your identity and to grant physical access to CTDI facilities.

• Promote safety and security. We collect from you and automatically from closed circuit cameras your visual information (photographs, images, and video). We use the photographs and images verify compliance with policies, and to create security badges to promote the safety and security of employees, contractors, visitors, customers, and consumers.

• HOW WE SHARE YOUR PERSONAL INFORMATION

General Sharing

We share your personal information as follows:

Within CTDI. We share personnel personal information within CTDI and among its subsidiaries and affiliates to receive IT services/security, Human Resources, tax and accounting, and general business and employment purposes. Access to personal information is limited to those on a need-to-know basis.

With Service Providers. We will share your personal information with our service providers to assist us in managing and administrating your tenure. These service providers include IT support, human resource management software providers, health insurance, payroll, expense processing, benefits plan providers, and professional advisors (i.e., accountants, legal).

With Third Parties. We will share your personal information with third parties, such as legal advisors, law enforcement agencies, or governmental/regulatory bodies in order to protect our legal interests and other rights, pr...