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Form of workCTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
This key leadership position is responsible for operational aspects of multiple CTDI Branch facilities, including management of various CTDI roles and backgrounds. The General Manager - DGL & Trade-In independently contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals.
A critical focus of the GM - DGL & Trade-In is the successful development and coaching of team members, developing a strong culture of decision making, responsibility, expectations, and accountability. The GM - DGL & Trade-In will demonstrate good judgment balancing roles, expectations, and professional relationships, modeling a path for problem-solving and positive influence with others. Strategically mitigating risk through expertise and professional judgment sets a vision and consensus on priorities.
The GM - DGL & Trade-In will be accountable to:
- Exceed customer service expectations and implement a vision on priorities aligning with business goals.
- Achieve all CTDI service levels metrics and quality performance goals.
- Generate, cultivate, and communicate ideas for continual improvement of processes.
- Strict P&L/Budget Management, including new revenue opportunities.
- Communicate and interact to resolve issues with internal and external stakeholders.
- Support and ensure compliance with CTDI safety programs and initiatives, including all applicable OSHA and state workplace safety laws.
- Ensure decisions are data-driven and work quality is measurable.
- Prioritize root cause resolution, automation, and other projects that improve customer experience, deliverable quality, and the team environment.
Required Skills:
- Excellent leadership ability.
- Strong coaching and employee development skills and experience.
- Strong interpersonal skills with the ability to motivate others.
- Advanced customer interaction skills with the ability to communicate effectively.
- Superior verbal and written communication skills.
- Proven organizational and analytical skills.
- Proactive problem-solving ability.
- Strong financial skills/background.
- Results driven mentality.
Required Experience:
- Minimum of a B.S. Degree in Business Management or a related discipline is preferred.
- 10+ years of proven Operations Management experience preferred.
- 5+ years working in a high-volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
- Previous experience managing multiple facilities preferred.
- Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.
