With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world's most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values-Fairness, Openness, Respect, Teamwork and Execution-which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
The General Manager, Customer Support leads global Customer Support operations. Reporting to the SVP of the US Business Unit, this leader will define strategies and own execution for initiatives intended to deliver an extraordinary experience within the technical support and Customer Support functions. This role is also accountable for the overall support and success of a rapidly growing base of Icertis customers in the US region and managing the Service Now platform and Customer support transitions. The US business of Icertis is expected to grow to300+ customers in the next 12 months. Most Icertis customers are large, global brands and Fortune 500 companies.
$238,000 - $270,000 a year
Plus bonus 25%.
Thisspecific role might not befor you, but maybe you have a friend who would be a perfect fit. Please forward this opportunity to anyone who wants to help Transform the Foundation of Commerce!
We are committed to the health and well-being of all Icertians, their families, the communities they live in, and our customers. This commitment is represented in the Icertis "Four Rings of Responsibility": Take Care of Self, Take Care of Family, Take Care of Community, and Take Care of Business, in that order.
To support these commitments, Icertis offers excellent health and welfare benefits, a generous 401k match, and a robust paid time off program. Here are some of the other reasons we've been named a Top Company to Work for by Seattle Business Magazine for the fifth year in a row!
Equity ( RSUs) and shared ownership in the company
Flexible work location (role dependent)
Paid maternity and paternity leave
7 Days for Humanity in 2022 - paid volunteer days
Generous holidays including the 4 th of July week off - paid
Extensive remote onboarding program and virtual employee engagement events
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
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